Caitlin is the latest addition to the Interior Define x The Everygirl collection. Made with exceptional attention to detail, Caitlin is the perfect mix of high-comfort and refined design. Its reversible bench cushion is made with soft, high-resilience foam wrapped in down, and its back cushions are constructed with a soft down fill that allow you to fully sink in. Caitlin's piping detailing, knife-edge back cushions, and perfectly subtle slope arm make it one of our most sophisticated designs yet.
From the designers, Alaina and Danielle: “Caitlin is our take on the classic club sofa, with super soft seat and back cushions that you can melt into. It fits as perfectly in a casual apartment as it does a formal living space. We named the sofa for our very first intern, Caitlin Timson, who was a huge help when we began in 2012. We couldn’t be more excited to introduce the newest I/D x The Everygirl collection."
Below are some easy steps to extend the lifespan of your piece. CLICK HERE for our full Construction & Care guide.
With simple maintenance, your upholstered piece should last for years. Follow these easy tips to extend its lifespan:
- Vacuum regularly to remove dust from the fabric
- Rotate cushions regularly
- Fluff feather and down cushions to maintain their loft
- Avoid direct sunlight for extended periods
- When cleaning a spill or stain, avoid using water. We recommend keeping water-free cleaning solvents handy for these situations.
- Attend to stains as soon as possible. Blot spills with a clean, dry, white cloth. Work from the outer edge to the center of the spot.
- Do not leave items that may transfer color on top of fabric cushions (e.g. newspaper)
Please note: fabric dye lots may vary. In addition, the colors that appear on your screen may not be accurate due to color variations in monitors. We encourage customers to order free swatch samples, which are available here.
- From factory to front door; leading to extraordinarily fair pricing.
- Furniture made-to-order; enabling unique customization.
- Design driven, quality centered. We're obsessed with quality control.
- People loving. One point of contact and a 365-day return policy.
See what customers are saying here.
When I saw the Caitlin on Interior Define's site, I had to have it. I was also drawn to the Ms. Chesterfield. A stunner! Someone at the shop in Chicago was kind enough to send me some photos of herself sitting on the Ms. Chesterfield, as I was concerned it might not be comfortable. She looked great, but it seemed like the seat was way too deep, so I went with Caitlin in garnet velvet to go with the 1865 Victorian sofa I own that is covered in burgundy jaquard.
The ordering process was simple. I was pretty surprised no one called me to confirm the order, although I did get an email. You know, when a company offers to take a big item back if the buyer is unhappy, they might want to make sure people are ordering what they think they're ordering, confirm sizes, options, etc. But that's their issue I guess!
I did receiving a few emails while I waited the 12 weeks. And eventually I got an email inviting me to schedule the delivery on line. I am confused by the review where the person complains about "getting involved in the delivery." How do you get a sofa delivered without getting involved? Scheduling was easy as could be, and they did call me to confirm the data and time.
The delivery guys were nice, and punctual. They called me 20 minutes before they arrived. No white gloves, but really, who cares? The sofa is in a giant cardboard box when they take it out of the truck. They brought it in, unboxed it, screwed the legs on, took the box and left. It was all done in 15 minutes tops. They didn't ask me if I wanted it moved. I made the mistake of letting them know I had no cash for a tip before they had finished unpacking it.
Oh, it's just gorgeous! The workmanship appears to be excellent. The piping is all straight, the folds and tucks are just perfect. Odd that they didn't use color matched zippers on the cushions (mine are black), but you wouldn't notice that unless you were looking, as I was. The cushions fit beautifully. The legs were as I hoped they would be. I was thrilled! And then I sat on it.
The Caitlin is considered one of their softest couches. The description of it in the "shop" section describes the seat cushion as foam "wrapped in down" and the back cushions as "down." They certainly don't feel down wrapped or down filled to me. I am somewhat of a down snob. I sleep with a very nice down pillow. I own several very nice down comforters, and extremely expensive down jacket. This is NOT down as you imagine down to be. I have just finished reading the "construction" section of the web site, and now I know that what they refer to as "down" is actually a combination of duck down, feathers, and dacron. Whatever dacron is, it certainly isn't down. Nor are feathers. So that description is inaccurate and misleading. "Down blend" would be closer to the truth. If you unzip the cushion cover, you can feel instantly that there are feathers as well as lumps of something (the dacron, I presume) else.
I am not a large person, but I expected to sink into this couch. I do not. The seat cushion (which is awesome, by the way, having one bench cushion and no cracks anyone has to sit on) is very firm. Not uncomfortable. Just not soft. At all. The back cushions are also not soft.
Having read all the reviews on the site about almost every couch, I knew that some people have been given the "extra soft" cushions after finding their couch too firm. So I wrote, and was told that alas, the Caitlin comes standard with the extra soft cushions. OK. Fine. They asked me to give it the full 14 days (you have 14 days to initiate a return and not pay a 10% restocking fee and a $400 shipping charge) before deciding. As I have already gotten rid of my old sofa, and cannot live for weeks and weeks without one, and because it is beautiful, I plan on keeping this one, but I did want folks to know they need to temper their expectations.
I paid extra for a larger size than standard. After being disappointed to learn that I would not be sinking into anything any time soon, I decided to confirm the length. Well, sadly, I guess measuring the couch isn't one of the 31 quality control steps they assured me take place after the couch arrives (from China, I believe) but before it's shipped out. Because it is about 1.5 inches shorter than it should be. Not a deal breaker, but I did pay $300 extra for my extra inches.
The fabric is nice. It's velvet upholstery, which is not the same as say a velvet skirt. The nap is a little shorter, but it's still velvet, and it seems durable. The color is gorgeous, and exactly as shown. It's a small thing, but people should know: the center support leg does not match the four corner legs. That seems pretty silly to me. They can't have saved more than a couple of bucks doing that. I don't really care because you can't see the fifth leg, but that seems a little cheap to me.
My overall impression is that Caitlin is a pretty girl, and you're happy to invite her over, but she isn't going to welcome you home every night after work with a warm cozy hug. She's just too firm for that. Also, this is not a couch for large folks. It is actually narrower in the seat than my old couch. It works for me, but I'm five feet six inches and a size 6.
I gave it four stars because I think for the price, it is a very nice couch. It would cost more than the price of this couch to reupholster an old couch in the lovely garnet velvet. "Free shipping" isn't free; it's built into the price of the sofa. I foolishly assumed these couches were made in the US, and as far as I've been able to ascertain, they are not. Which is how they keep the prices reasonable I guess. I would have paid more for one made in the US.
This is the very first thing I have ever bought after being lured in by an ad on the internet. So well done to the marketing department of Interior Define. Well done all around. You got me to buy, and I'm normally a saavy consumer. I totally missed the description discrepancy re: the down cushions.
I hope that they're right, and the couch softens up. I hope it lasts. I hope my dog forgives me for getting rid of the old, softer, wider couch. And if none of those things happen, she's still a pretty girl!
Love this Sofa!
It was very scary buying a sofa sight unseen, but I'm very pleased with the results. The ordering process was straightforward and ID kept me informed of the progress. The sofa looks great and is well made. It is comfortable (I like a firm sofa) and is exactly what I hoped for!
I wanted plush softness and reasonable depth, I expected both, and I got neither. The cushions and pillows aren't as soft as I thought they would be - maybe these still need to break in, but I was expecting a lush, "sink in," "melt into the cushions" feel as this sofa is touted and described. Unlike the other sofas, these cushions and pillows feature down, but I'm honestly questioning whether or not they actually have down. I've definitely sat on cushier couches from Pottery Barn and Crate and Barrel that were the same price as what I had paid (although they were sofas, not sectionals).
Similar to another Caitlin review, I also don't find the seat depth deep enough. I was very particular about the depth so maybe it's my own fault for ordering a sofa online without ever sitting on it. I wanted a deep depth, but not so deep where sitting curled up would be the only option (like the Lounge Sofa from Crate & Barrel). I didn't want my 70 year old mom to come over and have to slouch on the couch. I thought a 23" seat depth was perfect - my mom's sofa has a 23" seat depth, and I also went around furniture stores to sit in sofas that had this specific depth measurement to get affirmation. I could curl up on it and sit Indian style, or comfortably sit up. I thought the depth of the Caitlin felt a little off so I measured it, and it's less than 22" despite the product details saying the seat depth is 23". Then 1.5" would have really made a difference - I'm not sure how this passed the multiple-point inspection test. Maybe the back pillows are too puffy so they're taking up depth space, and again, it comes back to a matter of being broken in? I don't know. It's unfortunate because I really took a chance ordering online without actually seeing it in person.
I'm giving this 3 stars and not 2 because 1) customer service was great and responsive throughout the whole process and 2) I respect and appreciate their business concept and what they're trying to do. Just disappointed in the actual product.
Love the Sofa/Hated the Delivery Process
The sofa met all my expectations. It is perfect for our space and really comfortable. I thought having to wait nearly 14 weeks for something you pay for up front was a little long, and I also didn't like the fact that I had to get involved with the delivery process. But saying that, the Customer Service at Interior Define is AMAZING! I do love the sofa, and I am glad I made the decision to buy!
I absolutely love my new sofa. I got the natural heavy cloth and it looks great and seems very durable: I was nervous about ordering a sofa online without seeing it first but decided to go ahead since it was returnable at no cost. Customer service was fantastic and white glove delivery was very convenient. I appreciate the transparent pricing. No extra delivery or surcharge fees like other companies.