FAQ

FAQ

Swatches

+ Can I order a swatch?

We encourage you to order free swatches! To order please Click HERE and select the swatches you would like to receive. We will mail them to you free of charge, typically within 5 business days. We offer swatches of all of our fabric and leather options.

You can also order swatches by clicking "Order Free Swatches" on each product page.

+ Why are certain fabrics available on some designs, but not others?

Most of our fabric options are available on all designs in our assortment. On a select few designs, we have limited the set of available fabrics based on our experience of the materials that wear best on the specific piece. With that said, if there is a fabric in our assortment that is not available on the sofa or chair you are considering, please give us a call and we will be happy to recommend an option.

Prices

+ Are Interior Define's prices an indicator of lesser quality?

Absolutely not.

After carefully constructing, thoroughly inspecting, and meticulously packaging each product, we ship directly to you. Each piece is made-to-order, which eliminates expensive warehousing and product inventory costs.

In addition to direct sourcing, we maintain an efficient cost structure, with a Chicago-based guideshop that doubles as our headquarters.

This means we can deliver high-quality, customized pieces at exceptionally competitive prices. We back this up with a 365-day return policy. Please see our return policy here.

Customization

+ Can I reverse the direction of my sectional?

Yes! All sectionals can be reversed. In other words, a chaise or L piece can be built on the opposite side at no additional charge. On most products, this option is listed as a separate configuration in the "other configurations" section directly below the gallery of images of the main product. If the reverse configuration is not listed as an option, please contact us and we'll be happy to help you complete your request.

+ Can I order a different size or color?

Absolutely! All products are available in different colors and (most) are available in custom dimensions or custom configurations. You can view customization options on the product page for each item. However, if you do not see the option you are looking for, please contact us.

To learn more about customizing products, simply call 872-802-4119. Our team members are excited to help you select the perfect piece.

Financing

+ What is Bread Finance?

Interior Define has partnered with Bread to offer our customers a quick and easy way to apply for financing terms. With Bread, you can purchase the sofa you want today and pay for it over time. See more information here.

Returns

+ What is Interior Define's return policy?

Interior Define has a 365-day return policy. Please click here for more details.

+ What is Interior Define's cancellation policy?

Orders are put into production 48 hours after being placed. If you would like to cancel your order for a full refund, you must do so within 48 hours of the order being placed - or a production fee will be incurred.

Delivery

+ How long will it take to receive my order?

All items are made to order, meaning your piece is individually built for you after your order is placed. Pieces are typically delivered within 8 to 12 weeks. However, orders placed between December 30th, 2016 and January 31st, 2017 will be delivered within 10 to 14 weeks. Learn more about our process.

+ What is included with delivery?

White-glove delivery is included with all orders. The delivery team will carry your piece into your home and up one flight of stairs, un-package, and assemble (when applicable). They will also clean up any packaging when they are completed. For more details please review our full shipping and return policy here.

+ Do you deliver during the evenings or on weekends?

The delivery team schedules deliveries during normal business hours on weekdays. Saturday deliveries can be arranged, but there is an additional $100 charge. Please call to inquire.

+ How do I pick my delivery date?

When the local delivery agent receives your furniture, they will call you to schedule a four-hour delivery window. Typically, the driver will also call the day of delivery to alert you they are on their way.

+ How do I track my order?

You will receive email updates throughout the fulfillment process, including a tracking number once your oder leaves our Los Angeles distribution center. You will be assigned a delivery concierge who will be your point of contact until your product arrives in your home. Feel free to contact them anytime with questions. If you've registered on the site, you can also login to receive the latest updates.

+ Do you deliver outside the contiguous U.S.?

We do! Delivery is free to the 48 contiguous states - but we can coordinate delivery outside the contiguous U.S. including, but not limited to Canada and Alaska. Additional shipping and brokerage fees may apply. We do not deliver to Hawaii.

Canadian customers: There are two sets of additional fees. First, as much as we'd like to prevent it, there are customs fees that you'll need to remit to the Canadian government. We can recommend a customs broker to you, but you're free to use whichever one you like. Typical customs charges including duty can be 15-30%. Second, there is delivery fee of $1,000 on all orders and it can take a couple weeks longer for the order to arrive. Due to the customs and additional delivery charges, Canadian orders are not eligible for returns outside of for damage or defect.

To learn more about shipment outside the 48 states, please call us at 872-802-4119

Quick Ship

+ It there any way to get a sofa faster than 8 weeks?

We stock a very limited amount of inventory in some of our most popular frame and fabric combinations. While this option does not permit you to customize your piece, it does enable you to get it faster. Call us at 872-802-4119 or email at info@interiordefine.com to learn more.

Care & Characteristics

+ How do I care for my sofa?

Click HERE to see our full Care & Characteristics guide.

Materials & Construction

+ How are your products made?

Click HERE to learn about the care that goes in to each of our products.

Trade Professionals

+ Do you offer any special options for the trade?

Yes!

We offer a special discount to the trade. Please contact us to set up a trade account. We do not offer COM at this time, but are happy to recommend fabrics for your unique project.

In addition to a discount, we provide a dedicated contact point to make the order process and follow up as convenient as possible.

Give us a call at 872-802-4119 or email us at trade@interiordefine.com with any questions.

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