Shipping & Returns

Shipping & Returns

OUR POLICIES: SIMPLE, TRANSPARENT, AND FAIR

Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren't, for whatever reason, we'll take it back - even if you customized the design. We are happy to offer a best-in-class return policy.

Shipping

Services Included






Services Offered for an Extra Fee

White glove delivery includes unpacking your piece(s), removing debris, and placing your furniture in your room of choice. Deliveries can be scheduled on Monday - Friday (8:00am - 5:00pm local time) and include one flight of stairs.



Saturday deliveries are offered for $100. Deliveries including more than one flight of stairs can incur a fee of up to $75. Orders that are required to be held at a local distribution center for more than 2 weeks incur a weekly charge of $35.

Returns

Requested within 14 days of delivery

100% merchandise credit or 100% money back. Free return shipping.

(To facilitate the process we’d love it if you’d send us pictures of the order)

Returns

Requested within 365 days of delivery

10% re-stocking fee. Customer is responsible for shipping fees of $400.

(To facilitate the process we’d love it if you’d send us pictures of the order)

Order Modification

Requested within 48 hours of order

FREE

Order Modification

Requested after 48 hours of order

We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please try to finalize all order modifications within 48 hours of purchase. We reserve the rights to charge up to a 10% order modification fee.

Missed Delivery

When scheduled delivery time is missed

If you are not present at the agreed upon delivery window you will be charged a fee of $100

10-Year Warranty

Only applicable to original owner

Interior Define guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer's defects for up to 10 years.

Damages

If any damages or manufacturing defects are reported within 14 days of delivery, we will hire a specialist to examine your piece. Upon inspection, our specialist will repair the damaged or defective area at no cost to you. If we are unable to repair the sofa, we will arrange a re-fund or re-order / exchange.

Donation Program

Interior Define is proud to donate selected returned pieces to local charitable organizations at its discretion. If there are specific charities you feel passionate about in your area, let us know. We would love to support your community

Restrictions / Limitations

Return policy is limited to one return / exchange per household.

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