Free Shipping & Delivery + 365-Day Returns

Shipping & Returns



Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren't, for whatever reason, we'll take it back - even if you customized the design. We are happy to offer a best-in-class return policy.


What's Included

Time of Day

Services Offered for an Extra Fee

In addition to shipping your order to your address free of charge, we provide complimentary white glove delivery. With this service, the delivery team will carry your piece into your home and up one flight of stairs, unwrap, and assemble (when applicable). They will also clean up any packaging when they are done.

Deliveries can be scheduled Monday through Friday, from 8:00 a.m. until 5:00 p.m. local time.

Saturday deliveries are offered for $100. Deliveries including more than one flight of stairs can incur a fee of up to $75. Orders that are required to be held at a local distribution center for more than 2 weeks incur a weekly charge of $35.

365-Day Returns

Requested within 14 days of delivery

100% merchandise credit or 100% money back. Free return shipping.

To facilitate the process we’d love it if you’d send us pictures of the order to


Requested within 365 days of delivery

The return will incur a 10% re-stocking fee. Customer is responsible for $400-shipping fee.

To facilitate the process we’d love it if you’d send us pictures of the order to

Order Modification

Requested within 48 hours of order


Order Modification

Requested after 48 hours of order

We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, we reserve the rights to charge up to a 10% order-modification fee.

Missed Delivery

When scheduled delivery time is missed

If you are not present at the agreed upon delivery window, you will be charged a fee of $100

10-Year Warranty

Applicable to the original owner only

Interior Define guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer's defects for up to 10 years.


If any damages or manufacturing defects are reported within 14 days of delivery, we will hire a specialist to examine your piece. Upon inspection, our specialist will repair the damaged or defective area at no cost to you. If we are unable to repair the sofa, we will arrange a re-fund or re-order or exchange.

Donation Program

Interior Define is proud to donate selected returned pieces to local charitable organizations at its discretion.

*Restrictions / Limitations

Shipping Within the 48 Contiguous United States

Shipping Outside the 48 Contiguous United States

Our return policy is limited to one return or exchange per household.

Free shipping and white glove delivery and 365-day returns are available only for orders shipped to the contiguous 48 United States. Learn more.