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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Introducing the Ella collection

A modern take on a classic design that can be dressed up or down in any space. Customizable in upholstered and slipcovered styles.

Interior Define Ella 3-Seat Slipcovered Sofa in Heathered Weave Charcoal
The graceful lines of Ella’s slope arms
add elegant yet approachable appeal
Ultra-comfortable bench cushions on the back and seat add style and support

11 configurations · 80+ fabrics · 3 legs

Shop the collection

Create your one-of-a-kind custom sofa

80+ fabrics 20+ leg styles lengths & depths

Plus, free 1-on-1 design support (from a real human being)

Pay over time

Affordable monthly pricing available.

3,000+ customer reviews

3,000+ customer reviews

Here’s what’s new

defined by you

Your one-of-a-kind-life deserves a one-of-a-kind sofa. What will define your custom living room?

Play Defined by You video
New collection Interior Define Winslow sofa

Winslow

Winslow’s elegant design and soft curves complement everything in the room

Shop the collection
New collection Interior Define Gaby 2-Seat Sofa in Evergreen Performance Felt with White Wash Oak Single Wood Rail Leg

Gaby

A soft-but-structured sofa that perfectly balances minimal design with traditional comfort

All you need to build your perfect piece

Visit a store

See pieces up close and get help free of charge.

Find your nearest Guideshop Location

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Get free design help

Our Design Specialists are there for you every step of the way.

Book an appointment Free: in person or online Chat with a designer Online Offline

3,000+ real reviews

Craftsmanship

“Quality of materials and craftsmanship make it look and feel like a high-end purchase, minus the price tag.”

😃 Tom W · New York

Design Advice

“We were given wonderful attention, advice and support through every stage of the process.”

😘 Elise J · Brooklyn

Customer service

“No one can touch the customer service I have received from Interior Define. They are superb.”

😊 Kathryn H · New York

Delivery

“Delivery was white glove and very good. I also liked the updates on the status of production.”

😅 Daniel S · California

Press

“Finely made and customizable”

“Changing the way consumers buy furniture”

“Personalized
customer service”

“Brush aside any worries about customization”

“Customers are
pampered”