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This is the time to create a space that’s definitively yours.

We’re here to help you customize it.

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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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Custom sofas start with free swatches

  • Order ten free swatches to envision fabrics in your home
  • Find a piece from our collection that fits your style
  • Customize it by fabric, length, depth, leg style, and cushion
  • And, you’ll have free support from a design specialist like Syd along the way.

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Kid & Pet-Friendly

Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

Kid & Pet-Friendly Fabrics

Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

Oeko-Tex® Certified

Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

Oeko-Tex® Certified

Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

Oeko-Tex® Certified

Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

Kid & Pet-Friendly Fabrics

Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

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    Heathered Weave Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    A super soft and cozy fabric with a subtle thread variation to provide depth to any room.

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    • Chalk
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    Performance Pebble Knit Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    A slubby, woven blend that forms a unique and sturdy texture with liquid- and stain-resistance.

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    • Oat
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    • Dove
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    • Gunmetal
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    Performance Basket Weave Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    A woven, liquid- and stain-resistant fabric with a linen-like look and subtle tonal variations.

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    • Pearl
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    Performance Heavy Knit Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    Subtle variations in this tightly woven, stain-resistant fabric make for a matte look with a supersoft feel

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    • Cloud
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    Performance Micro Knit Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    A flat woven, stain-resistant fabric with subtle heathered hues for a soft, wool-like look.

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    Bouclé Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    An extra cozy, statement-making fabric made from looped yarns for a supersoft texture.

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    Mod Velvet Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    A luxurious and heavyweight velvet with a perfect, subtle sheen. The tightly woven blend offers a durable profile, making our velvet a beautiful and livable option.

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    Performance Velvet Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    A luxurious velvet with a matte finish and soft medium height pile.

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    • Sterling
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    Monochromatic Plush Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    Shades of one color blended together on a sturdy, yet super soft fabric.

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    • Ecru
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    Cross Weave Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    A beautiful, cross stitch weave with a highly durable profile.

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    • Wheat
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    Pigment-Dyed Leather Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    Top grain leathers pigment-dyed in rich, versatile hues compliment any style.

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    • Palomino
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    Performance Textured Weave Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear. Oeko-Tex® Certified Oeko-Tex® Certified Oeko-Tex® Standard 100 certified fabrics have been carefully tested and are free of harmful chemicals.

    A beautiful textured weave with subtle thread color variation, allowing for a multi-dimensional look.

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    • Opal
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    Fleck Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    A multi-shaded fabric with subtle flecking on a sturdy, yet super soft fabric. The tight weave and cleanability makes this a great fabric for the busy household.

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    • Cirrus
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    Vintage Plush Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    A luxurious soft feel with subtle striated variance, making for a nostalgic look.

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    • Sisal
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    Performance Crosshatch Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    A soft crosshatch stitched weave with striated color variation to add texture with a highly durable profile.

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    Pebble Weave

    A slubby, woven-blend that forms a unique and sturdy texture.

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    Static Weave Kid & Pet-Friendly Kid & Pet-Friendly Fabrics Made from tightly woven synthetic fibers, our performance fabrics resist pilling, snagging, and other wear.

    A hefty weave of multiple colors blended together for a textural weave.

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    • Vanilla
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    Cargo Canvas

    A heavy-duty cotton-poly blended fabric with an authentic distressed look.

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    • Desert
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    Herringbone

    A distinctive v-shaped woven pattern, paired with a soft hand for a timeless look.

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    • Dune
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