This is the time to create a space that’s definitively yours.

We’re here to help you customize it.

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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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About Us

Family in their home sitting on an Interior Define Sloan Leather Corner Sectional

Every living room is lived-in differently.
What defines yours?

That’s where we come in. For a one-of-a-kind living room, you need a one-of-a-kind design store. Our furniture is accustomed to being custom and our team is your team, because you’re the curator of your own home. We’re ready to bring your living room dreams into reality, while guiding you along the entire design process.

Customizable furniture defined
by how you live and what you love

We’re putting you in the designer’s seat with thousands of ways to customize—because you deserve custom-made, not pre-made. So go ahead, be picky. (We don’t mind.)

Interior Define swatches spread out in a customer's home

Order free swatches

Choose from over 80 fabrics,
including performance and Oeko-Tex® Certified styles

Interior Define Ms. Chesterfield sectional in the Chicago Guideshop

Find your piece

A sofa, sectional, chair, or ottoman from one of our many collections

Our customization process ensures you're in charge, but not on your own. We love to help you every step of the way.

Customer measures and customizes an Interior Define chair in the guideshop

Customize it

That means by fabric, length, depth, leg style, and cushion

Interior Define Living Room with Sloan Right Chaise Sectional

Complete your space

Just add a coffee, side table, or rug to elevate your room

Our design team is your define team

Questions about your floor plan? Can’t decide on a fabric? Our team of design specialists is here to help (at no cost to you).

Chat with a design specialist

They’ll guide you through the customization process on video,
over the phone, or in person

Book an appointment

Visit us at one of our
Guideshops or book a virtual
appointment online

Download the app

See how your one-of-a-kind
piece will fit in your space with
to-scale renders

Pay over time

Easy monthly financing
available with affordable
monthly programs

Collaboration is our cornerstone.

We spent years developing a process to bring you high-quality, custom pieces at competitive prices. Our digital-first, predominantly inventory-free, and retail-light approach makes it possible.

Interior Define designer sketching new products
Interior Define craftsmen discuss drawings at the factory

Our Process

We design everything from our headquarters in Chicago, and produce with our dedicated team of experts in China in one of the world’s foremost upholstery production hubs. The distance between teams is all but eliminated through our regular visits and long talks on quality.

Interior Define team working on new concepts at our factory
Interior Define craftsman working making cushions
Interior Define craftswoman upholstering a piece of custom furniture.
Interior Define designer selecting materials for a new product line

Our Craftsmanship

Your piece is made by hand using the best possible materials to our exacting standards.

  • Our team includes experts with experience going back years, and even generations.
  • From kiln-dried hardwoods to top grain leathers, we build with the best materials.
  • No detail is taken for granted, from the pitch of a seat to the pleating on an arm.
  • Every piece undergoes a thorough inspection before it’s shipped to its new home.

Our production process ensures your furniture is crafted in the best possible way. We love to help you every step of the way.

Our Guideshops

Our Guideshops were created with your comfort in mind. That means you can see and feel our pieces in an atmosphere that’s inspiring—not overwhelming.

Join our team

Creativity and a passion for building a personalized experience that’s as unique as our customers are key on our team. If that sounds like you, take a look at our current openings.

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