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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Accessibility Statement for Interior Define

We want everyone who visits the Interior Define website to feel welcome and find the experience rewarding, going above and beyond the recommendations stated in Section 508 of the Rehabilitation Act 1998.

What are we doing?

To help us make the Interior Define website a positive place for everyone, we've been referring to the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, more compatible with assistive technology, and more user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Interior Define website.

How are we doing?

We’ve worked hard on the Interior Define website and we’ve hired the certified professionals at ilumino, llc to help us achieve our goal of Level AA accessibility. The accessibility experts at ilumino, llc have conducted testing on a Windows computer using NVDA and/or JAWs and proprietary software. Additionally, our own developers have tested using VoiceOver on a Mac computer.

The pages/documents in their scope included:

  • Home Page
  • Category Page
  • Product Page
  • Swatch Store, Checkout / Cart
  • Regular Checkout / Cart
  • Search Results
  • Locations Landing Page
  • Individual Location Page
  • Leg Options
  • Ordering Throw Pillows
  • Comfort Guide
  • Careers
  • Trade Program
  • Commercial Program
  • Book an Appointment
  • Rug Buying Guide
  • About Us
  • Shipping & Returns

Statement Of Exclusion

There are some areas of our website, provided by 3rd party vendors, that we have learned may not be accessible or usable by everyone equally. We will contact these providers and request that they correct any code that does not comply with the WCAG 2.1 Level AA guidelines and we will update those areas as soon as possible. Excluded areas include the following:

  • Service Console Live Chat
  • Wistia Videos
  • Calendly
  • WebAR (ARKit)
  • Cylindo
  • Google Tag Manager
  • Hot Jar
  • Optin Monster
  • Yotpo
  • Bread Financing
  • Square Credit Card Payments
  • Captcha/Recaptcha

The Interior Define team will monitor the website regularly to maintain our ongoing commitment to delivering a site that is accessible to the largest possible audience. If you have any concerns about the usability of our site or find a feature that is inaccessible, please contact us using the information below. We will make every reasonable effort to accommodate requests.

Let us know what you think

If you enjoyed using the Interior Define website, or if you had issues with any part of it, please get in touch. We'd like to hear from you in any of the following ways:

This document was updated by ilumino on May 8, 2020.

Accessibility by ilumino, llc