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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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See it in
Your Space

Download our augmented reality app for iOS to see how our custom sofas, beds, and chairs will fit in your space.

Download Augmented Reality App

Seeing is believing.


Experience our products in your space with to-scale renders.

Customize fabric and color, and find your selections any time under Wish List.

Share images of renders in your space with your partner or roommate.

Download the augmented reality App


Frequently Asked Questions

What iPhone and iPad models do you support?

We currently offer our app for iPhone 6s and later, iPad Pro (9.7, 10.5 or 12.9) – both first-gen and 2nd-gen, and iPad (2017).

Why don’t you support android?

Though we’re currently focused on creating and refining our AR app for iOS, Android will come soon. Stay tuned for updates.

Why do you need access to my camera?

Having access to your camera allows the app to render products in 3D in the space in front of you.

I’m scanning the floor but nothing is happening.

Make sure you’re in a well-lit and open area. Point your camera down at the floor and move it in a slow, circular motion.

The pieces are taking a while to render in my space.

Sometimes there may be a delay while a rendering loads. To minimize this, ensure you have a stable WiFi or cellular connection. Also ensure your iOS and Interior Define app are up to date.

Why is my piece not sitting properly in my room?

AR technology scans your space and looks for flat surfaces. If your room is not well lit, or you scanned a flat surface that was not the floor itself, this could cause your piece to look like it is floating or not sitting correctly on the actual floor. If this is the case, navigate to the “Help (?)” menu and tap “re-scan.”

What’s the best way to view fabric colors?

Fabric colors may vary based on your device and settings as well as the lighting in your home. To view the most accurate color, we encourage you to order our free fabric samples and view them in your home.

Why can’t I see more sizes or change legs?

We’re excited to offer the ability to visualize default-size products in our 80+ fabrics and leathers in this inaugural version of our AR app. We’re actively working on updates to include different size and leg options.

Keep your app updated to ensure you’re enjoying the most current features.

Can I shop from the app?

Yes, you can buy items from your Wish List. Clicking “Buy” will take you to our website via an in-app browser, allowing you to complete the customization of your piece and check out.

I have a question not covered here.

We’re happy to help!

Call: 872-802-4119