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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Austin's North Side is a bustling tech corridor, and Domain NORTHSIDE is its playground. The shopping center is home to Austin’s only Neiman Marcus, 27 restaurants, and our intimate Guideshop location, where we’ll greet you with a cold drink.

Interior Define: Austin Guideshop
Address 11701 Domain Blvd, #180
Austin, TX 78758
Hours The Austin Guideshop is now open by appointment only. Book an appointment Phone (872) 802-4119

We’re open by appointment only

Here’s what we’re doing to ensure the safety of our customers and team members:

  • Our Guideshops will be open by appointment only with a maximum of two individuals (from the same household) per appointment. All customers will be required to complete a health questionnaire for an appointment to be made.
  • Only one 30-minute appointment will be taken at a time, with a maximum of five per day. Guideshops will be disinfected between appointments. We’ll also provide protective paper coverings on furniture that will be replaced between appointments.
  • Masks will be mandatory and gloves will be optional for both customers and design specialists. We will provide you with a mask, hand sanitizer, and/or gloves if needed.
  • Two design specialists will be present and will maintain a six feet distance at all times.
  • All customers will have their forehead temperature taken upon arrival and will be denied entry if they have a fever.

Need more info?

Read our COVID-19 FAQ

Ready to schedule your visit?

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The Guideshop Experience

Because shopping for your home should feel like relaxing at home.

Design specialist shows a customer some swatches

1-on-1 attention

Our design specialists will help you visualize pieces in your home, develop mood boards, and create renderings of your design—which you can purchase in person or complete your order at home.

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Measuring a piece of custom furniture

Customization made easy

Fabric swatches, leg options, leg styles, and cushion fills—explore every customizable piece that will go into your made-to-order design (without feeling overwhelmed).

Plan your visit

Take a peek inside

Inside of the Interior Define Guideshop in Austin

All in the family

See a curated collection from our partner brands at your Domain NORTHSIDE Guideshop.

Be our guest

Stop by, we can’t wait to see you!

Location 11701 Domain Blvd, #180
Austin, TX 78758
Hours The Austin Guideshop is now open by appointment only. Book an appointment Call (872) 802-4119

Not Near
a Guideshop?

Have no fear, our Design Specialists can recommend fabrics, create floor plan drawings, and help you visualize pieces in your home.

Live Chat: Offline Now: Online Now 872-802-4119
Two Design Specialists stand outside the Chicago Guideshop