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This is the time to create a space that’s definitively yours.

We’re here to help you customize it.

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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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Located in the heart of Lincoln Park, ID Chicago is a quick walk from the Armitage Brown Line “L” stop. Grab a coffee from La Colombe, snap a selfie in front of our mural by artist Nate Otto, and stop in to say hi.

Interior Define Guideshop in Chicago

We’re open for appointments and walk-ins

Here’s what we’re doing to ensure the safety of our customers and team members:

  • Two groups (with a maximum of three individuals per group) will be allowed in the Guideshop at a time.
  • All customers must have their forehead temperature taken upon arrival and verbally acknowledge the following:
    • No one in their household has been in contact with someone who has tested positive for COVID-19.
    • No one in their household has had COVID-19 symptoms (cough, fever, chills) in the last 14 days.
    • No one in their household has been to a high-risk hotspot in the last 14 days.
  • Masks are required while in the Guideshop. Gloves will be optional for both customers and design specialists. We will provide you with a mask, hand sanitizer, and/or gloves if needed.
  • A six feet distance should be maintained from staff and other customers at all times to follow social distancing guidelines.
  • Guideshops will be disinfected between appointments. We’ll also provide protective paper coverings on furniture that will be replaced between appointments.
  • No public restrooms are available.

Need more info?

See our appointment FAQs

Ready to schedule your visit?

Book an appointment

The Guideshop Experience

Because shopping for your home should feel like relaxing at home.

Design specialist shows a customer some swatches

1-on-1 attention

Our design specialists will help you visualize pieces in your home, develop mood boards, and create renderings of your design—which you can purchase in person or complete your order at home.

Book an Appointment
Measuring a piece of custom furniture

Customization made easy

Fabric swatches, leg options, leg styles, and cushion fills—explore every customizable piece that will go into your made-to-order design (without feeling overwhelmed).

Plan your visit

Take a peek inside

Jason Wu Sofa on display at the Interior Define Chicago Guideshop
Jasper Sofa on display at the Interior Define Chicago Guideshop
Design Specialist works with client at Interior Define Guideshop Chicago
Fabrics on display at the Interior Define Guideshop Chicago

Be our guest

Stop by, we can’t wait to see you!

Not Near
a Guideshop?

Have no fear, our Design Specialists can recommend fabrics, create floor plan drawings, and help you visualize pieces in your home.

Live Chat: Offline Now: Online Now 872-802-4119
Two Design Specialists stand outside the Chicago Guideshop