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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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As the bloggers behind popular Chris Loves Julia, Chris and Julia Marcum are a go-to source for beautiful and accessible home renovation tips and tricks.

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Interior Define - Chris Loves Julia

Charly Fabric Sofa in Cross Weave Rain

Chris Loves Julia

From the designers: “A lot of times when you hear ‘family-friendly,’ it means ‘kid-friendly,’ but we actually mean it literally where it’s safe for the kids in terms of their destructive habits, but also looks really good for parents or just adults in general. We did spend a lot of time perfecting the width of the arm; you want it to be substantial enough that your kid can sit on it, and the height needed to be comfortable where if you were laying down on it, you weren’t straining your neck.

 

We added the lumbar pillows, which can be used as decoration tucked in on the sides, or you can move it to the back to make it more of a functional thing for a shorter person to cheat the depth. We love the bench cushion and how inviting it is for people to all sit together. We love sitting and watching movies with our girls as a family.”

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Charly · Swivel Chair From $1195 $1015.75
70+ fabrics Charly Swivel Chair
Charly · Accent Chair From $1095 $930.75
70+ fabrics · 3 legs Charly Accent Chair
Designer favorite Charly · Corner Sectional From $3295 $2800.75
70+ fabrics · 3 legs Multiple lengths Charly Corner Sectional
Charly · 3-Piece U-Sectional From $3395 $2885.75
70+ fabrics · 3 legs Multiple lengths Charly 3-Piece U-Sectional
Charly · Loveseat From $1395 $1185.75
70+ fabrics · 3 legs Multiple lengths Charly Loveseat
Charly · Sofa From $1695 $1440.75
70+ fabrics · 3 legs Multiple lengths Charly Sofa
Charly · Left Chaise Sectional From $2395 $2035.75
70+ fabrics · 3 legs Multiple lengths Charly Left Chaise Sectional
Designer favorite Charly · Left Chaise Storage Sectional From $2995 $2545.75
70+ fabrics · 3 legs Multiple lengths Charly Left Chaise Storage Sectional
Designer favorite Charly · Right Chaise Sectional From $2395 $2035.75
70+ fabrics · 3 legs Multiple lengths Charly Right Chaise Sectional
Charly · Right Chaise Storage Sectional From $2995 $2545.75
70+ fabrics · 3 legs Multiple lengths Charly Right Chaise Storage Sectional
Charly · Sleeper Sofa From $2195 $1865.75
70+ fabrics · 3 legs Charly Sleeper Sleeper Sofa
Charly · Twin Sleeper Sofa From $1895 $1610.75
70+ fabrics · 3 legs Charly Sleeper Twin Sleeper Sofa
Charly · Left Chaise Sleeper Sectional From $3195 $2715.75
70+ fabrics · 3 legs Charly Sleeper Left Chaise Sleeper Sectional
Charly · Left Chaise Sleeper Storage Sectional From $3795 $3225.75
70+ fabrics · 3 legs Charly Sleeper Left Chaise Sleeper Storage Sectional
Designer favorite Charly · Right Chaise Sleeper Sectional From $3195 $2715.75
70+ fabrics · 3 legs Charly Sleeper Right Chaise Sleeper Sectional
Charly · Right Chaise Sleeper Storage Sectional From $3795 $3225.75
70+ fabrics · 3 legs Charly Sleeper Right Chaise Sleeper Storage Sectional
Charly · Left Bumper Sectional From $2895 $2460.75
70+ fabrics · 3 legs Multiple lengths Charly Left Bumper Sectional
Charly · Right Bumper Sectional From $2895 $2460.75
70+ fabrics · 3 legs Multiple lengths Charly Right Bumper Sectional
Charly · Corner Left Chaise Sectional From $4295 $3650.75
70+ fabrics · 3 legs Multiple lengths Charly Corner Left Chaise Sectional
Charly · Corner Sectional with Left Storage Chaise From $4895 $4160.75
70+ fabrics · 3 legs Multiple lengths Charly Corner Sectional with Left Storage Chaise
Charly · Corner Right Chaise Sectional From $4295 $3650.75
70+ fabrics · 3 legs Multiple lengths Charly Corner Right Chaise Sectional
Charly · Corner Sectional with Right Storage Chaise From $4895 $4160.75
70+ fabrics · 3 legs Multiple lengths Charly Corner Sectional with Right Storage Chaise
Charly · 5-Piece U-Sectional From $5195 $4415.75
70+ fabrics · 3 legs Multiple lengths Charly 5-Piece U-Sectional
Charly · Ottoman From $595 $505.75
70+ fabrics · 3 legs Multiple lengths Charly Ottoman
Designer favorite Charly · Storage Ottoman From $795 $675.75
70+ fabrics · 3 legs Multiple lengths Charly Storage Ottoman

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SF, LA, BOS, and ATX.

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Live Chat: Offline Now: Online Now 872-802-4119 · support@interiordefine.com

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Live Chat: Offline Now: Online Now 872-802-4119 support@interiordefine.com
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