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This is the time to create a space that’s definitively yours.

We’re here to help you customize it.

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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Make Yourself Comfortable

Soft or firm, upright or reclined—when it comes to comfort, everyone’s unique. With a variety of cushion types and sit profiles, we invite you to define your perfect sit.

  • This soft, plush, and luxurious cushion has give.
  • High loft creates an elegant look with regular fluffing.
  • Sink into Maxwell, Caitlin, or Rose.

Loveseat in Mod Velvet Quartz with Matte Black Legs

  • This soft, but supportive cushion invites all-day lounging.
  • A casual profile works well in informal settings.
  • Lean back with Jasper or Charly.

Jasper Right Chaise Sectional with 48” chaise depth in Pebble Weave Storm with Oiled Walnut Rail

What’s in a Cushion?

We construct our cushions with high-quality, high-density foam and a down blend — proportioned specifically for each collection.

As with everything we offer, cushion comfort can be customized. Our “standard” and “upgraded, extra soft” cushion options are two of the most popular, but we offer extra firm options as well.

Cushion Breakdown

Standard CushionUpgraded Cushion
Sit ComfortFirm, yet CushyExtra Soft
Filling TypeFoam (2x), Pillowtop (1x)Foam (3x), Pillowtop (2x)
Down ChoiceDown Blend or AlternativeDown Blend Only
HighlightsAvailable on Most CollectionsFully Reversible

It’s what’s inside that counts: our foam has passed the highest standards for safety and flammability. We work with a down supplier who certifies its sourcing practices are humane.

  • This structured cushion is supportive, but still relaxed.
  • Sharp right angles give an overall clean appearance.
  • Relax with Asher or Owens.

Asher 4-Seat Left Chaise Sectional in Performance Felt Ash with Chrome Plated Round Outline Leg

  • High-density foam and/or a down blend top a base of springs.
  • A tight seat cushion means no fluffing or rotating needed.
  • Kick back on Gray, Crawford, or Ms. Chesterfield.

Ms. Chesterfield Sofa in Performance Velvet Navy with Oiled Walnut with Brass Cap Stiletto Leg

Let’s Get Deep

How do you lounge?

Do you prefer something upright, or reclined? The answer can depend on your height, whether you have kids, and how you spend your time on your sofa (work from home, Sunday nap, or a little of both). We'll help you find the right fit.


Our medium-depth sofas keep you vertical, yet relaxed. The dimensions are our most universal, suiting a range of heights and body types.


For maximum lounging, choose a deep seat—we have options up to 48 inches. Add lumbar pillows to bolster little kids or shorter adults.

Beautiful, Durable, Comfortable

Our performance fabrics feature soft, but sturdy synthetic fibers and high rub counts, so you can play and cuddle without stress.

Kid Friendly

Spills are no match for our
stain-resistant options.

Pet Friendly

Tight, flat weaves resist snagging from claws and paws.