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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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Get a Leg Up

Legs can transform the look of your sofa—and room. We’ve curated our 20+ leg styles by collection to suit each sofa’s unique profile.

Explore Legs
Select a style: Modern Classic Minimal

Try them on: Sloan, Asher, Owens, and more.

Try them on: Maxwell, Rose, and Ms. Chesterfield.

Try them on: Charly, Harper, Walters, and more.

Modern Interior Define Jasper Sectional in a modern home

Modern

Our clean-lined designs look best when lifted on a modern leg. Extending up to six-inches high, these legs elevate the profile of your piece for an overall elegant effect. With eight finishes (both woods and metals) and seven shapes (round and square to name a few), you may want to order an extra set to change up the look of your piece.

Try them on: Sloan, Asher, Owens, and more.

Classic Interior Define Rose Sofa in a classically decorated home

Classic

We’ve outfitted our classic-leaning collections with a complementary assortment of legs. These turned wood styles subtly underscore the high crown of Maxwell’s plush seat, Rose’s English rolled arm, and the tufting on Ms. Chesterfield. Metal casters and caps finish things off with a bit of old-world patina.

Try them on: Maxwell, Rose, and Ms. Chesterfield.

Minimal Interior Define sofa in a clean minimalist space

Minimal

Our square and low-slung pieces pair best with similarly proportioned legs. We’ve developed an assortment of square- and L-shaped legs in three
wood finishes to add a hint of lift, but maintain a sturdy and grounded profile. For select pieces, we
recommend a hidden leg, which creates a hovering effect while keeping the focus on the piece’s unique design.

Try them on: Charly, Harper, Walters, and more.

Let’s Talk Legs

Not sure where to start? Our Design Specialists can help you decide which legs best complement your order.

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