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5% Off for You.
5% for Habitat for Humanity
5% Off for You + 5% for Habitat for Humanity. Ends 12/31.
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Comfort

5% Off for You +
5% for Habitat for Humanity

Here’s to holiday traditions: We’re partnering with Habitat for Humanity for the second winter in a row.

From December 1 through 31, we’ll give you a 5% discount for shopping with us.* At the same time, we’ll donate 5% of sales to the organization. We’ve pledged a minimum of $100,000 in donations.

*Discount applied automatically in your cart.

About Habitat for Humanity

22M

Number of people Habitat has helped meet their affordable housing needs since its founding in 1976.

16K

Number of recovery services and construction activities in the past year in hurricane-impacted regions.

70

Number of countries worldwide where Habitat is active. In the U.S. alone, it works in 1,300 communities.

This year, give comfort—to yourself, your family, and the millions affected by flood, fire, and other circumstances.

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FAQ

FAQ

Free Shipping and Delivery

What is free white glove delivery?

In addition to shipping your order to your address free of charge, we provide complimentary white glove delivery for orders containing a sofa, sectional, bed, standard-size chair, petite chair, dining table or set, two or more slipper chairs, or four or more dining chairs. With this service, the delivery team will carry your order into your home and up one flight of stairs*, unwrap, and assemble (when applicable). They will also clean up any packaging when they are done.

*Please note: deliveries including more than one flight of stairs will incur a charge of $25 (plus applicable taxes) per additional flight.

What is free threshold delivery?

In addition to shipping your order to your address free of charge, we provide complimentary threshold delivery for orders of one, two, or three dining chairs or one slipper chair. With this service, the delivery team will carry your order into your home and up one flight of stairs* for you to unwrap and assemble (when applicable). To upgrade from threshold delivery to white glove delivery, you may pay a fee of $50 during checkout. Or, you can add to your order so it includes four dining chairs, two slipper chairs, a sofa, sectional, standard-size chair, petite chair, ottoman, or dining table or set.

*Please note: deliveries including more than one flight of stairs will incur a charge of $25 (plus applicable taxes) per additional flight.

How long will it take to receive my order?

All items are made to order, meaning your piece is individually built for you after your order is placed. Pieces are typically delivered within 8 to 12 weeks. Learn more about our process.

NOTE: While our production team observes the Lunar New Year, our standard delivery times may extend to 12 to 16 weeks. This affects orders placed January 10 to February 16, 2018. Orders placed February 17 through February 26, 2018 may see lead times extended to 10 to 14 weeks.

Do you deliver during the evenings or on weekends?

The delivery team schedules deliveries during normal business hours on weekdays. Saturday or evening deliveries can be arranged, but there is an additional $100 charge. Please call us at 872-802-4119 to inquire or to set this up for your order.

How do I pick my delivery date?

When the local delivery agent receives your furniture, they will call you to schedule a four-hour delivery window. The driver will also call the day of delivery to alert you they are on their way.

How do I track my order?

You will receive email updates throughout the fulfillment process, including a tracking number once your order leaves our Los Angeles distribution center. Feel free to contact us at any point along the way. If you’ve registered on the site, you can also log in to receive the latest updates.

Do you ship outside the contiguous U.S.?

We do! We can coordinate shipping outside the 48 contiguous United States, including, but not limited to, Canada, Alaska, and Hawaii.

As much as we’d like to prevent it, please note that additional shipping and brokerage fees may apply (shipping and white glove delivery is free in the contiguous U. S.). As a result, orders shipped outside the contiguous U. S. are not eligible for returns except where damages or defects apply. In addition, it can take a few weeks longer for your order to arrive.

To learn more about shipping outside the contiguous U. S., please call us at 872-802-4119

What fees apply when shipping to Canada?

The additional flat rate cost to ship to the major metropolitan areas in Canada is $675. This includes customs, brokerage charges, and white glove delivery. Alternatively, if you would prefer it, we can coordinate delivery to your preferred freight forwarding service. Our complimentary white glove delivery does not apply in this case, and you will be responsible for paying for freight forwarding services.

If you live outside of the major metropolitan areas in Canada, we can coordinate delivery to your preferred freight forwarding service. Again, in this case, our complimentary white glove delivery does not apply and you will be responsible for paying for freight forwarding services.

Due to the customs and delivery charges, Canadian orders are not eligible for returns except where damages or defects apply. In addition, please note that it can take a few weeks longer for your order to arrive.

To learn more about shipping outside the contiguous U. S., please call us at 872-802-4119

What fees apply when shipping to Alaska or Hawaii?

To ship to Alaska or Hawaii, we will coordinate delivery to your preferred freight forwarding service. Our complimentary white glove delivery does not apply in this case, and you will be responsible for paying for freight forwarding services.

Due to additional delivery charges, orders being forwarded to Alaska or Hawaii are not eligible for returns except where damages or defects apply. In addition, please note that it can take a few weeks longer for your order to arrive.

To learn more about shipping outside the contiguous U. S., please call us at 872-802-4119

Quick Ship

Is there any way to get an order faster than 8 to 12 weeks.?

We stock a very limited amount of inventory in some of our most popular combinations. While this option does not permit you to customize your piece, it does enable you to get it faster. Call us at 872-802-4119 or email at info@interiordefine.com to learn more.

365-Day Returns

What is Interior Define’s return policy?

Interior Define has a 365-day return policy for customers within the 48 contiguous United States. Exclusions apply for customers in Canada, Alaska, Hawaii and elsewhere outside the contiguous U. S. Please visit our returns page for more details.

What is Interior Define’s cancellation policy?

Orders are put into production 48 hours after being placed. If you would like to cancel your order for a full refund, you must do so within 48 hours of the order being placed — or a 10% production fee will be incurred.

What is your policy for returns or cancellations of orders placed during a sale or promotion?

If your order is placed during a promotion or sale, where the discount received was dependent upon the number of pieces in the order, and part of the order is canceled or returned, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change and adjusted accordingly.

Reorders & Exchanges

What is your policy for reorders and exchanges?

Please note the policies below apply to reorders and exchanges made for personal reasons and do not apply to those made due to operational errors or damages.

We will honor an exchange within 365 days of accepting delivery. Only one exchange permitted per order. Any special discounts or promo codes applied to the original order do not carry over to the item it is exchanged for.

If you do not wish to keep the current item while you reorder and you have initiated your exchange within 14 days of accepting delivery, we will issue the refund once the item is picked up.

If you donate your item to a local charity and provide tax documentation or other validation, we will waive all exchange fees. Proof of donation is required. For more details, please call us at 872-802-4119.

If you wish to keep the current item while you wait for your reorder and do not wish to participate in the donation program, you will be responsible for a 20% rental fee, not to exceed $400.

Swatches

Can I order a swatch?

We encourage you to order free swatches! To order please click here and select the swatches you would like to receive. We will mail them to you free of charge, typically within 5 business days. We offer swatches of all of our fabric and leather options.

You can also order swatches by clicking “Order Free Swatches” on each product page.

Why are certain fabrics available on some designs, but not others?

Most of our fabric options are available on all designs in our assortment. On a select few designs, we have limited the set of available fabrics based on our experience of the materials that wear best on the specific piece. With that said, if there is a fabric in our assortment that is not available on the sofa or chair you are considering, please give us a call and we will be happy to recommend an option.

Can I place an order for fabric only?

With the exception of our free swatches—which we're always happy to send to you—we don't offer our fabrics a la carte. We also aren't able to re-upholster your existing pieces of furniture. The best way to get our fabrics into your home? Order a new piece of upholstered Interior Define furniture.

Care & Construction

How do I care for my sofa, chair, bed, or dining table?

Click here to see our full Care & Characteristics guide.

How are your products made?

Click here to learn about the care that goes in to each of our products.

What does your 10-year warranty cover?

Interior Define guarantees that the frame and suspension system of its sofas, chairs, and beds will be free from manufacturer’s defects for up to 10 years. Interior Define also guarantees that the frame of its dining tables will be free from manufacturer’s defects for up to 10 years. This is applicable to the original owner and original delivery address only. This includes structural damages, but not damages from use. Modifications made to the structure by the customer, including installation of third party legs, waives this guarantee.

Customization

Can I reverse the direction of my sectional?

Yes! All sectionals can be reversed. In other words, a chaise or L piece can be built on the opposite side at no additional charge. On most products, this option is listed as a separate configuration in the “other configurations” section directly below the gallery of images of the main product. If the reverse configuration is not listed as an option, please contact us and we’ll be happy to help you complete your request.

Can I order a different size or color?

Absolutely! All products are available in different colors and (most) are available in custom dimensions or custom configurations. You can view customization options on the product page for each item. However, if you do not see the option you are looking for, please contact us.

To learn more about customizing products, simply call 872-802-4119. Our team members are excited to help you select the perfect piece.

Legs, Throw Pillows, & Ottomans

Can I return my extra set of legs?

Extra sets of legs are final sale.

Can I return my throw pillows?

Throw pillows can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered final sale.

Can I order just throw pillows?

Throw pillows cannot be purchased alone, but only in addition to a new sofa, chair, sectional, or bed order. Our goal is to offer handcrafted, custom pillows (and furniture) at competitive prices. In order to do this, we ship your pillows with your piece, reducing overall costs.

I purchased an I/D piece in the past—can I get throw pillows now?

Throw pillows can only be added to new orders. Again, this is to reduce shipping costs and keep prices low.

Can I order just an ottoman?

Currently, only our oversized ottomans are available for purchase as standalone pieces. All other ottomans must be purchased alongside a custom sofa, chair, sectional, bed, dining table, or three or more dining chairs.

Pricing & Financing

Are Interior Define’s prices an indicator of lesser quality?

Absolutely not.

After carefully constructing, thoroughly inspecting, and meticulously packaging each product, we ship directly to you. Each piece is made-to-order, which eliminates expensive warehousing and product inventory costs.

In addition to direct sourcing, we maintain an efficient cost structure, with selective Guideshop locations that enable you to physically interact with our products and customization options.

This means we can deliver high-quality, customized pieces at exceptionally competitive prices. We back this up with a 365-day return policy. Please see our return policy here.

What is Bread Finance?

Interior Define has partnered with Bread to offer our customers a quick and easy way to apply for financing terms. With Bread, you can purchase the sofa you want today and pay for it over time. Learn more here.

Augmented Reality App

What iPhone and iPad models do you support?

We currently offer our app for iPhone 6s and later, iPad Pro (9.7, 10.5 or 12.9) – both first-gen and 2nd-gen, and iPad (2017).

Why don’t you support Android?

Though we’re currently focused on creating and refining our AR app for iOS, Android will come soon. Stay tuned for updates.

Why do you need access to my camera?

Having access to your camera allows the app to render products in 3D in the space in front of you. If at any time you wish to remove access to your camera, go to Settings > Privacy > Camera > Interior Define and then switch the toggle back.

I'm scanning the floor but nothing is happening.

Make sure you’re in a well-lit and open area. Point your camera down at the floor and move it in a slow, circular motion. Sometimes there may be a delay while a rendering loads. To minimize this, ensure you have a stable WiFi or cellular connection. Also ensure your iOS and Interior Define app are up to date.

Why is my piece not sitting properly in my room?

AR technology scans your space and looks for flat surfaces. If your room is not well lit, or you scanned a flat surface that was not the floor itself, this could cause your piece to look like it is floating or not sitting correctly on the actual floor. If this is the case, navigate to the “Help (?)” menu and tap “re-scan.”

What’s the best way to view visualize fabric colors?

Fabric colors may vary based on your device and settings as well as the lighting in your home. To view the most accurate color, we encourage you to order our free fabric samples and view them in your home.

Why can’t I see more sizes or change legs?

We’re excited to offer the ability to visualize default-size products in our 75+ fabrics and leathers in this inaugural version of our AR app. We’re actively working on updates to include different size and leg options. Keep your app updated to ensure you’re enjoying the most current features.

Can I shop from the app?

Yes, you can buy items from your Wish List. Clicking “Buy” will take you to our website via an in-app browser, allowing you to complete the customization of your piece and check out.

I have a question not covered here.

We’re happy to help! Email us at info@interiordefine.com.

Trade Professionals

Do you offer any special options for the trade?

Click here to learn about our trade program.