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FAQ

Swatches

Can I order a swatch?

We encourage you to order free swatches! To order please click here and select the swatches you would like to receive. We will mail them to you free of charge, typically within 5 business days. We offer swatches of all of our fabric and leather options.

You can also order swatches by clicking “Order Free Swatches” on each product page.

Why are certain fabrics available on some designs, but not others?

Most of our fabric options are available on all designs in our assortment. On a select few designs, we have limited the set of available fabrics based on our experience of the materials that wear best on the specific piece. With that said, if there is a fabric in our assortment that is not available on the sofa or chair you are considering, please give us a call and we will be happy to recommend an option.

Free Shipping and White Glove Delivery

Who is eligible for free shipping and White Glove delivery?

Every order that ships to an address within the 48 contiguous United States will receive free shipping and white glove delivery. If you live in Canada or the non-contiguous U. S., learn more about your options.

What is included with free White Glove delivery?

White glove delivery is included with all orders. With our white glove service, the delivery team will carry your piece into your home and up one flight of stairs, unwrap, and assemble (when applicable). They will also clean up any packaging when they are done. For more details please review our full shipping and return policy here.

How long will it take to receive my order?

All items are made to order, meaning your piece is individually built for you after your order is placed. Pieces are typically delivered within 8 to 12 weeks. Learn more about our process.

Do you deliver during the evenings or on weekends?

The delivery team schedules deliveries during normal business hours on weekdays. Saturday or evening deliveries can be arranged, but there is an additional $100 charge. Please call us at 872-802-4119 to inquire or to set this up for your order.

How do I pick my delivery date?

When the local delivery agent receives your furniture, they will call you to schedule a four-hour delivery window. The driver will also call the day of delivery to alert you they are on their way.

How do I track my order?

You will receive email updates throughout the fulfillment process, including a tracking number once your order leaves our Los Angeles distribution center. You will be assigned a delivery concierge who will be your point of contact until your product arrives in your home. Feel free to contact us at any point along the way. If you’ve registered on the site, you can also log in to receive the latest updates.

Do you ship outside the contiguous U. S.?

We do! We can coordinate shipping outside the 48 contiguous United States, including, but not limited to, Canada, Alaska, and Hawaii.

As much as we’d like to prevent it, please note that additional shipping and brokerage fees may apply (shipping and white glove delivery is free in the contiguous U. S.). As a result, orders shipped outside the contiguous U. S. are not eligible for returns except where damages or defects apply. In addition, it can take a few weeks longer for your order to arrive.

To learn more about shipping outside the contiguous U. S., please call us at 872-802-4119

What fees apply when shipping to Canada?

The additional flat rate cost to ship to the major metropolitan areas in Canada is $675. This includes customs, brokerage charges, and white glove delivery. Alternatively, if you would prefer it, we can coordinate delivery to your preferred freight forwarding service. Our complimentary white glove delivery does not apply in this case, and you will be responsible for paying for freight forwarding services.

If you live outside of the major metropolitan areas in Canada, we can coordinate delivery to your preferred freight forwarding service. Again, in this case, our complimentary white glove delivery does not apply and you will be responsible for paying for freight forwarding services.

Due to the customs and delivery charges, Canadian orders are not eligible for returns except where damages or defects apply. In addition, please note that it can take a few weeks longer for your order to arrive.

To learn more about shipping outside the contiguous U. S., please call us at 872-802-4119

What fees apply when shipping to Alaska or Hawaii?

To ship to Alaska or Hawaii, we will coordinate delivery to your preferred freight forwarding service. Our complimentary white glove delivery does not apply in this case, and you will be responsible for paying for freight forwarding services.

Due to additional delivery charges, orders being forwarded to Alaska or Hawaii are not eligible for returns except where damages or defects apply. In addition, please note that it can take a few weeks longer for your order to arrive.

To learn more about shipping outside the contiguous U. S., please call us at 872-802-4119

Quick Ship

It there any way to get a sofa faster than 8 weeks?

We stock a very limited amount of inventory in some of our most popular frame and fabric combinations. While this option does not permit you to customize your piece, it does enable you to get it faster. Call us at 872-802-4119 or email at info@interiordefine.com to learn more.

Care & Characteristics

How do I care for my sofa?

click here to see our full Care & Characteristics guide.

Prices

Are Interior Define’s prices an indicator of lesser quality?

Absolutely not.

After carefully constructing, thoroughly inspecting, and meticulously packaging each product, we ship directly to you. Each piece is made-to-order, which eliminates expensive warehousing and product inventory costs.

In addition to direct sourcing, we maintain an efficient cost structure, with innovative Chicago and New York Guideshop locations that enable you to physically interact with our products and customization options.

This means we can deliver high-quality, customized pieces at exceptionally competitive prices. We back this up with a 365-day return policy. Please see our return policy here.

Customization

Can I reverse the direction of my sectional?

Yes! All sectionals can be reversed. In other words, a chaise or L piece can be built on the opposite side at no additional charge. On most products, this option is listed as a separate configuration in the “other configurations” section directly below the gallery of images of the main product. If the reverse configuration is not listed as an option, please contact us and we’ll be happy to help you complete your request.

Can I order a different size or color?

Absolutely! All products are available in different colors and (most) are available in custom dimensions or custom configurations. You can view customization options on the product page for each item. However, if you do not see the option you are looking for, please contact us.

To learn more about customizing products, simply call 872-802-4119. Our team members are excited to help you select the perfect piece.

Financing

What is Bread Finance?

Interior Define has partnered with Bread to offer our customers a quick and easy way to apply for financing terms. With Bread, you can purchase the sofa you want today and pay for it over time. Learn more here.

365-Day Returns

What is Interior Define’s return policy?

Interior Define has a 365-day return policy for customers within the 48 contiguous United States. Exclusions apply for customers in Canada, Alaska, Hawaii and elsewhere outside the contiguous U. S. Please visit our returns page for more details.

What is Interior Define’s cancellation policy?

Orders are put into production 48 hours after being placed. If you would like to cancel your order for a full refund, you must do so within 48 hours of the order being placed — or a production fee will be incurred.

Materials & Construction

How are your products made?

Click here to learn about the care that goes in to each of our products.

Trade Professionals

Do you offer any special options for the trade?

Click here to learn about our trade program.