Can I schedule a same-day appointment?
We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.
*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.
I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?
I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?
If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.
How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?
We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.
Note that we will not offer beverages or bathroom access during appointments.
*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.
Can I bring others with me to the appointment?
Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.
*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.
Is it safe to sit on the furniture?
Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.
Can I bring my kids to the appointment with me?
Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.
*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.
Interior Define has partnered with Affirm to offer our customers a quick and easy way to apply for financing terms. With Affirm, you can purchase the sofa you want today and pay for it over time.
Get a decision in seconds
without leaving our site.
Pay over 3–18 months starting at 0% APR*
Pay back the loan in monthly installments and prepay at any time without penalty.
Get a decision in seconds. Checking your eligibility won’t affect your credit score.
On any product page, click on the "Prequalify now" link below the Affirm logo. Simply provide the basic information that is requested. Pre-qualification does not affect your credit score. Our partner Affirm is committed to keeping your personal information secure and uses its technology to encrypt that data. If you are offered loan terms that are satisfactory to you, and have finished shopping, you can check out and complete your purchase right from Affirm's application window. You will receive a confirmation email from Interior Define. When your loan has started, Affirm will reach out to you directly to coordinate payments.
Unfortunately, we do not have any control over the underwriting decision. We would still encourage you to move forward with the transaction with an alternative payment option. Further, should you have any questions regarding your credit application with our financing partner, Affirm, visit the Affirm FAQ article: "Why wasn’t my purchase approved?". You should also receive an email in your inbox from Affirm regarding your application.
Visit the Affirm Help Center.