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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Kid & Pet Friendly Fabrics

Sticky fingers and dirty paws are no match for our performance fabrics.

Sturdy Synthetic Fibers

Synthetic fibers are known for their resilience. When combined in tight, flat weaves, they resist snagging and pilling.

High Rub Counts

The Martindale test measures durability by how many times a fabric can be rubbed before showing wear. Many of our fabrics have rub counts above 30k, so they’re sturdy enough even for commercial properties.

Performance Felt

A soft felt hand with exceptional, performance durability.

Performance Pebble Knit

A slubby, woven blend that forms a unique and sturdy texture with liquid- and stain-resistance.

Oat

Performance Micro Knit

A flat woven, stain-resistant fabric with subtle heathered hues for a soft, wool-like look.

Latte
Mortar
Twilight

Performance Heavy Knit

Subtle variations in this tightly woven, liquid- and stain-resistant fabric make for a matte look with a supersoft feel.

Carbon
Space

Performance Basket Weave

A woven, liquid- and stain-resistant fabric with a plush feel and subtle tonal variations.

Honey
Pearl
Sand
Iron
Wave
Nimbus
Seafoam

Monochromatic Plush

Shades of one color blended together on a sturdy, yet super soft fabric. Kid and pet friendly.

Shade
Onyx
Union
Almond
Ochre
Forest

Static Weave

A hefty weave of multiple colors blended together for a textural weave.

Domino
Sesame
Vanilla

Mod Velvet

A luxurious and heavyweight velvet with a perfect, subtle sheen. The tightly woven blend offers a durable profile, making our velvet a beautiful and livable option.

Greige
Sapphire
Bergen Blue
Blush
Bordeaux
Quartz
Citrine
Moss
Malachite

Textured Twist

A sturdy and durable fabric with a beautiful woven, textured hand. An excellent option for its bight mid-century color palette and its kid and pet friendly profile.

Cross Weave

A beautiful, cross stitch weave with a highly durable profile.

Plow
Wheat
Mushroom
Rain
Earth

Fleck

A multi-shaded fabric with subtle flecking on a sturdy, yet super soft fabric. The tight weave and cleanability makes this a great fabric for the busy household.

Cirrus
Gris

Heathered Weave

A super soft and cozy fabric with a subtle thread variation to provide depth to any room.

Pebble
Oatmeal
Steel
Mauve
Merlot
Azure
Coal

Performance Velvet

A luxurious velvet with a matte finish and soft medium height pile.

Sterling
Peacock
Navy
Cosmic
Ebony
Coral
Rust
Marigold

Performance Textured Weave

A beautiful textured weave with subtle thread color variation, allowing for a multi-dimensional look.

Graphite
Pepper

Vintage Plush

A luxurious soft feel with subtle striated variance, making for a nostalgic look.

Nickel
Pewter

Performance Crosshatch

A soft crosshatch stitched weave with striated color variation to add texture with a highly durable profile.

Flax

Luxurious Leather

Our four top grain leathers are
available in select collections.

Interior Define Sloan Leather sofa in a living room with cushions

100% Top Grain

We source only 100% top grain buffalo and cow leathers for maximum durability.

Interior Define Sloan Leather sofa close up view showing beautiful leather grain

Dual Dying

Our leathers are first aniline-dyed and then pigment-dyed. This creates an even finish and improves sturdiness.

Pigment-Dyed Leather

This top grain buffalo leather is pigment-dyed in a medium brown with red undertones, creating an overall rich and warm color.

Please note, our leather pillows are backed with Heathered Weave Oatmeal.

Pecan

Need Swatches?

Interior Define swatches packet on a customer’s table

Choose up to ten, and we’ll ship them to you at no charge.

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