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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Better in Leather

Whether on Ms. Chesterfield or Sloan, our three top grain, pigment-dyed leathers make everything better.

Interior Define: Better in Leather

Top Grain & Dual Dyeing

Our 100% top grain cow and buffalo leathers are first aniline-dyed, and then pigment-dyed. This creates an even finish, accentuates the hide’s natural beauty, and improves durability. A final clear coating seals the leather to protect it from staining and fading.

Palomino Swatch
Pecan Swatch
Redwood Swatch
Deep Sea Swatch
Pine Swatch

Natural Beauty

Leather is a natural material, meaning no two hides are the same. Variances in color and markings, such as wrinkles, stretch marks, and healed scars, give each piece a unique beauty that only improves with age. Enjoy watching your piece patina and soften with time, adding to the overall comfort and character.

Ms. Chesterfield Right Chaise Sectional in Palomino Leather
Palomino

Take Your Pick

Order up to ten free swatches to help you decide.

Palomino

Palomino

This distressed top grain buffalo leather is pigment-dyed in a true brown that compliments almost any style.

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Pecan

Pecan

This top grain buffalo leather is pigment-dyed in a medium brown with red undertones, creating an overall rich and warm color.

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Redwood

Redwood

An aniline-dyed, top-grain leather with a smooth matte finish that brings out the natural characteristics and variation that makes leather so unique. The soft hand and durability makes this great for most households.

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Deep Sea

Deep Sea

An aniline-dyed, top-grain leather with a smooth matte finish that brings out the natural characteristics and variation that makes leather so unique. The soft hand and durability makes this great for most households.

Order a Swatch
Pine

Pine

An aniline-dyed, top-grain leather with a subtly distressed satin finish. The natural characteristics and unique variation are highlighted in this leather.

Order a Swatch