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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.

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Locations

Our Guideshops were created with your comfort in mind. That means you can see and feel our pieces in an atmosphere that’s inspiring—not overwhelming.

In addition to our Guideshop locations, we’re now providing local virtual design services in select cities. Find your Virtual Guideshop below.

Visiting your Guideshop

Guideshops are now open for appointments and walk-ins in select cities. Those that are currently closed for in-person appointments, as well as our Virtual Guideshops, are offering virtual appointments.

Check the status of your nearest Guideshop
Chicago Guideshop. Click for the details
New York Guideshop. Click for the details
San Francisco Guideshop. Click for the details
No walk-ins
No in-person appointments
Los Angeles Guideshop. Click for the details
No walk-ins
No in-person appointments
Boston Guideshop. Click for the details
Austin Guideshop. Click for the details
Philadelphia Guideshop. Click for the details
Virtual Guideshops
Atlanta — Virtual Guideshop. Click for the details
No walk-ins
No in-person appointments
Denver — Virtual Guideshop. Click for the details
No walk-ins
No in-person appointments
Dallas — Virtual Guideshop. Click for the details
No walk-ins
No in-person appointments

We’re taking additional steps to ensure the safety of our customers and team members, while doing all we can to make your Guideshop experience as enjoyable as possible.

See our appointment FAQs

Virtual Guideshops

We’re now providing local virtual design services in select cities.

Atlanta

Virtual Guideshop

Denver

Virtual Guideshop

Dallas

Virtual Guideshop

Not Near a
Guideshop?

Order free swatches

Choose up to ten fabric swatches that we’ll deliver to your door, free of charge.

Chat with a design specialist

Get free design advice from one of our specialists online or over the phone.

See it in your space

Download our Augmented Reality app to see how our pieces will fit in your space.

Walk-in Guidelines

  • Two groups (with a maximum of three individuals per group) will be allowed in the Guideshop at a time.
  • All customers must have their forehead temperature taken upon arrival and verbally acknowledge the following:
    • No one in their household has been in contact with someone who has tested positive for COVID-19.
    • No one in their household has had COVID-19 symptoms (cough, fever, chills) in the last 14 days.
    • No one in their household has been to a high-risk hotspot in the last 14 days.
  • Masks are required while in the Guideshop.
  • A six feet distance should be maintained from staff and other customers at all times.
  • No public restrooms are available.

Walk-in Guidelines

  • Two groups (with a maximum of two individuals per group) will be allowed in the Guideshop at a time.
  • All customers must have their forehead temperature taken upon arrival and verbally acknowledge the following:
    • No one in their household has been in contact with someone who has tested positive for COVID-19.
    • No one in their household has had COVID-19 symptoms (cough, fever, chills) in the last 14 days.
    • No one in their household has been to a high-risk hotspot in the last 14 days.
  • Masks are required while in the Guideshop.
  • A six feet distance should be maintained from staff and other customers at all times.
  • No public restrooms are available.