Can I schedule a same-day appointment?
We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.
*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.
I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?
I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?
If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.
How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?
We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.
Note that we will not offer beverages or bathroom access during appointments.
*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.
Can I bring others with me to the appointment?
Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.
*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.
Is it safe to sit on the furniture?
Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.
Can I bring my kids to the appointment with me?
Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.
*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.
Maxwell Ryan, founder of online home-design mecca Apartment Therapy, connects readers to a wealth of resources and attainable home solutions – motivating people to achieve and maintain a happy and healthy home.~
Maxwell Fabric Sofa in Pebble Weave Linen
From the designer: “For my sofa design, we took a traditional shape—which means comfy and cozy and approachable—and made it fresh and contemporary. The comfort factor was a big deal to me, and we went back and forth about how the cushions were going to ‘sit.’ This is a sofa you want to lie down and take a nap on. You can have your whole family on it—it feels like the center of the room.
The details from the side to the back are as good as the front, so you can float it in the middle of the room to separate an open layout. For the cushions, we did two on the seat and three on the back. It would be normal to do two-and-two, or three-and-three. It’s a bit of a different language, and it’s subtle, but it looks beautiful.”
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Our Design Specialists can help you measure pieces for fit, create floor plans, and visualize pieces in your home.
Our Design Specialists can help you measure pieces for fit, create floor plan drawings, and help you visualize pieces in your home.