Can I schedule a same-day appointment?
We are requiring 48 hour notice in order to schedule an appointment* so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.
*Our New York City, Chicago and Austin Guideshops currently require 24 hour notice to schedule an appointment.
I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?
I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?
If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.
How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?
We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance,* use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.
Note that we will not offer beverages or bathroom access during appointments.
*Our New York City, Chicago and Austin Guideshops currently require individuals to answer a health questionnaire 24 hours in advance.
Can I bring others with me to the appointment?
Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment.* In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.
*Our New York City and Chicago Guideshops currently allow no more than three individuals who live together to attend the same appointment.
Is it safe to sit on the furniture?
Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.
Can I bring my kids to the appointment with me?
Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone.* We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.
*Our New York City, Chicago and Austin Guideshops currently allow no more than three individuals who live together to attend the same appointment.
Not sure which rug is right for you? We put together this guide to help you find the perfect fit. If you can’t find the answer you’re looking for, our Design Specialists are here to help.
It all depends on your room and the furniture it’s paired with. Think of a rug as your room’s curated anchor — setting the color palette and tone of your space.
Choose a rug that works with the size of your space and sofa.
Follow the 18 inch rule. You should keep your rug about 18 inches from the wall so your space feels anchored and complete.
We recommend sizing up so that your rug is large enough for furniture to fit on top without feeling crowded.
If one edge of your furniture is against a wall, size your rug to have front-legs across all pieces on the rug.
Hand knotted or hand woven?
That’s up to you — but both are made with unparalleled craftsmanship. The type of rug you choose depends on how it will be used as well as your personal preference. We’ll break it down for you.
That’s right, hand knotted rugs are made of just that: knots. In fact, they’re made of thousands (and sometimes millions). Each of our hand knotted rugs is handmade by a skilled artisan, and no two are exactly alike.
Made by artisans with the help of a loom, hand woven rugs have lower pile (more on that below) and a thin profile, making them ideal to place underneath furniture legs.
Our advice: you need a rug pad. Why? A rug pad prevents your rug from sliding, lengthens its life and protects your floor (especially hardwood).
To purchase a rug pad, simply add one to your rug order.
Cutting down your rug pad
Sometimes, depending on the size of your rug, you may need to cut down the size of the rug pad. A pair of household scissors will do — just cut the pad to your desired size (but make sure it’s about 1-2 inches smaller than your rug to keep it secure).Shop rugs
Because no two handmade rugs are alike, each has its own unique personality.
Because no two of our handmade rugs are the same, slight color variations are common and dye may evolve over time.
All wool rugs are prone to shedding. Don’t worry, it will subside with normal wear and tear and regular vacuuming.
Your rug may have a few creases from the shipping process — that’s perfectly normal. Just lay the rug flat and you should see them disappear in a week or so.
With natural fiber rugs, loose fibers (called sprouts) are common. Remember: always snip them off with scissors, never pull.
Rule of thumb: rotate your rug every 3-6 months for even wear.
If your rug is exposed to direct sunlight, colors are prone to fading. Make sure your rug is placed in lower light, or try closing the shades while you’re out.
Taking care of your rug is easy, but in some instances, professional cleaning may be needed.
Here’s how to determine whether you should DIY it or call in the experts.
The easiest way to keep your rugs looking their best? Vacuum often. If you have pets or your rug is located in a high-traffic area, this will keep dirt and debris buildup at bay. See below for vacuuming and cleaning tips specific to your rug type.