Unlimited Delivery from $49 · 60-Day Returns

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Shipping, Returns, & Exchanges

Our policies: Simple, Transparent, and Fair

Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help — even if you customized the design. We are happy to offer a best-in-class return policy.

Shipping, Returns, & Exchanges

These policies apply to orders placed on or after January 6, 2020. Policies for orders placed between March 15, 2019 and January 6, 2020 are available here. Policies for orders placed prior to March 15, 2019 are available here.

Shipping & Delivery

Furniture order

Production Timeline

All items are made to order, meaning your piece is individually built for you after your order is placed. Pieces are typically delivered within 8 to 12 weeks. Learn more about our process.

Our workrooms will be closed for the Lunar New Year, resulting in extended lead times of 12 to 14 weeks for orders placed after December 19. Chat with us for more information.

Delivery

We provide quality delivery for a flat rate. With this service, the delivery team will carry your order into your home, unwrap, and assemble (when applicable). They will also clean up any packaging when they are done.

Missed delivery

If you are not present at the agreed upon delivery window, you will be charged a fee of $100.

Should your piece not fit at delivery

We encourage you to measure your space prior to placing an order. Reference the Will It Fit guide to ensure your piece will fit in your space and any doorways, hallways, and/or elevators it will have to pass through to get there. If the delivery team is not able to fit your order into your home, the order will be considered a return and we will refund the amount paid minus a 50% processing fee and shipping fee once your order arrives back at our facility.

Time of day

Deliveries may be scheduled Monday through Friday, 9am–5pm local time. You may select from two windows: 9am–1pm or 1pm–5pm. If you have your reference number, click here to schedule your delivery.

Services offered for an extra fee

Storage. Orders that are required to be held at a local distribution center for more than 14 days incur a weekly charge of $39 (plus applicable taxes).

Weekend delivery. Saturday deliveries are offered in most locations for a custom quote in addition to the flat rate shipping cost. Please email order@interiordefine.com for pricing.

Non-furniture order

Delivery

We provide quality delivery for a flat rate. FedEx will hand-deliver your rug to your doorstep Monday–Saturday.

Missed delivery

If you are not home at the time of delivery, FedEx will leave your order at your doorstep. If FedEx is not able to leave your order, they will attempt delivery the following day.

Furniture and non-furniture order

If you place an order that includes both furniture and non-furniture, your items will arrive at separate times. Your non-furniture order will arrive via FedEx within 4–8 days. Your custom furniture order will arrive in 8–12 weeks. If you place a Quickship order, your order will arrive within 3 weeks.

Returns

We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Shipping fees are non-refundable.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Non-furniture return within 30 days

We offer flexible returns and will refund the amount paid minus a 15% processing fee and shipping fee, once your order arrives back at our facility. Non-furniture items must be returned unused and unwashed.

To begin the return process, please email pictures of your item to order@interiordefine.com. We will send you a FedEx return label via email. Your order must be shipped back within 30 days from delivery. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer is responsible for arranging equivalent packaging.

To find a nearby Fedex location, click here.

Furniture return requested within 60 days of delivery

Returns initiated within 60 days of delivery will incur a 50% processing fee, which will be deducted from the refunded amount. The return must be completed within 60 days of the delivery date, returns picked up outside of 60 days will not be honored. Only one return or exchange is allowed per order.

To begin the return process, email pictures of your item to order@interiordefine.com. A member of our team will be in touch shortly. You can then arrange for our delivery partner to pick up your furniture order. The returning furniture must be picked up within your 60 day return window. Once picked up, you will be refunded for the returning furniture minus a 50% processing fee.

Return eligibility is determined at the discretion of Interior Define; damaged items cannot be returned.

Please contact us at order@interiordefine.com if you have any questions.

Exchanges

We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one furniture return or exchange is allowed per order. No cancellations on exchanges are allowed. Shipping fees are non-refundable.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Furniture exchange requested within 60 days of delivery

If you request your exchange within 60 days from the delivery date, a 25% exchange fee (based on the price you paid for the item you are exchanging) will be applied to your new order. The request must be made within 60 days of the delivery date. Exchange requests outside of 60 days will not be honored.

To begin the exchange process, email pictures of your item to order@interiordefine.com and a member of our team will be in touch shortly. Your original order will then be picked up by our delivery partner during the delivery of your new exchange order. The 25% exchange fee would remain in full.

Only one return or exchange is allowed per order. No returns on exchanges. Exchanges are determined at the discretion of Interior Define; damaged items cannot be exchanged. No cancellations on exchanges are allowed. Exchanges are accepted only for a product of similar value within the same category (sofa for sofa, sectional for sectional, chair for chair, etc).

Cancellations

Furniture

Furniture orders are put into production 72 hours after being placed. Order cancellations requested within 72 hours will be refunded in full. Order cancellations requested outside of 72 hours will be refunded in full minus a 25% processing fee.

Order cancellations requested after 30 days from placing an order will incur a 50% fee. Once the order is shipped from our production facility, the shipping fee is nonrefundable.

Non-furniture

Non-furniture orders are fulfilled 48 hours after being placed. Order cancellations requested within 48 hours will be refunded in full. Order cancellations requested outside of the 48 hour window will be refunded in full minus a 15% processing fee and shipping is non refundable.

Order Modifications

Requested within 72 hours

Free!

Requested outside of 72 hours

We want to make sure your piece(s) are just as you envisioned them — that's why we give you the flexibility to adjust your order. We immediately begin processing your piece(s) upon receiving the order, and any changes during the fulfillment process result in lost time and materials. We ask that you finalize all order modifications within 72 hours of purchase. After 72 hours, there is a 25% order modification fee.

10 Year Frame Warranty

Applicable to the original owner and original delivery address only.

Interior Define guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer’s defects for up to 10 years. Interior Define also guarantees that the frame of its dining tables will be free from manufacturer’s defects for up to 10 years. This is applicable to the original owner and original delivery address only. This includes structural damages, but not damages from use. Modifications made to the structure by the customer, including installation of third party legs, waives this guarantee.

Damages

We encourage you to inspect your item(s) upon receipt. If you have a concern about quality, we'll work with you to correct it. To report any issues, reach out to order@interiordefine.com within 7 days.

Furniture

We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are handmade to order. See our Care & Construction page for more information.

Rugs

Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.

Restrictions / Limitations

  • Our return policy is limited to one return or exchange per household.
  • Throw pillows can only be purchased with a furniture item and can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered a final sale.
  • Extra sets of legs are final sale.
  • Additional cushions and cushion covers are final sale.
  • Additional parts (legs, cushion covers, sectional connectors, etc) can only be purchased by the original owner of the piece.
  • Discounts/promotions cannot be stacked.
  • Our bed and dining table collections are no longer in production. However, if you have purchased a bed or dining table, the frame and suspension of beds and the frame of dining tables are guaranteed to be free from manufacturer’s defects for up to 10 years after your purchase.