This is the time to create a space that’s definitively yours.
We’re here to help you customize it.
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Book a virtual appointment Start a live chatWe’re here to help you customize it.
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Book a virtual appointment Start a live chatCan I schedule a same-day appointment?
We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.
I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?
See below.
I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?
We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.
If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.
How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?
We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.
Note that we will not offer beverages or bathroom access during appointments.
Can I bring others with me to the appointment?
Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.
Is it safe to sit on the furniture?
Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.
Can I bring my kids to the appointment with me?
Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.
Whether by phone, chat, or in-person, our Design Specialists can recommend fabrics, create floor plan drawings, and even recommend solutions beyond what you’ll see on our site.
Live Chat: Online: OfflineNot sure which fabric to choose?
Choose up to ten samples and we’ll
ship them to you, free of charge.
See our pieces in an atmosphere that’s inspiring—not overwhelming—with a team of design specialists who will guide you through every step of the customization process.
Book an appointmentYour happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help — even if you customized the design. We are happy to offer a best-in-class return policy.
Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we'll take it back — even if you customized the design. We are happy to offer a best-in-class return policy.
These policies apply to orders placed on or after January 6, 2020. Policies for orders placed between March 15, 2019 and January 6, 2020 opens in new window and policies for orders placed prior to March 15, 2019 opens in new window are also available.
For upholstered items, you may opt for an in-home delivery or a boxed delivery at your front door. Currently, in-home deliveries are only available in select cities. Please contact ID to confirm if your city allows in-home deliveries. We require all in-home delivery teams to wear gloves and booties. If our team is unable to wear face masks due to limited availability, we’ll let you know.
All coffee and side tables (unless purchased with an upholstered item), as well as rugs, will be delivered at your front door.
Not ready for delivery? We’ll store your order, free of charge, until July 31 as we continue to monitor shelter in place guidelines. Contact us for more information.
We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Shipping fees are non-refundable.
Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.
We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one furniture return or exchange is allowed per order. No cancellations on exchanges are allowed. Shipping fees are non-refundable.
Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.
Free!
We want to make sure your piece(s) are just as you envisioned them — that's why we give you the flexibility to adjust your order. We immediately begin processing your piece(s) upon receiving the order, and any changes during the fulfillment process result in lost time and materials. We ask that you finalize all order modifications within 72 hours of purchase. After 72 hours, there is a 25% order modification fee. Order modifications requested after 30 days will need to be cancelled incurring a 50% cancellation fee.
Interior Define guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer’s defects for up to 10 years. Interior Define also guarantees that the frame of its dining tables will be free from manufacturer’s defects for up to 10 years. This is applicable to the original owner and original delivery address only. This includes structural damages, but not damages from use. Modifications made to the structure by the customer, including installation of third party legs, waives this guarantee.
We encourage you to inspect your item(s) upon receipt. If you have a concern about quality, we'll work with you to correct it. To report any issues, reach out to support@interiordefine.com within 7 days.
We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are handmade to order. See our Care & Construction page for more information.
Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.