Shipping & Returns
OUR POLICIES: SIMPLE, TRANSPARENT, AND FAIR
Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we’ll take it back — even if you customized the design. We are happy to offer a best-in-class return policy.
FREE SHIPPING & WHITE GLOVE DELIVERY
In addition to shipping your order to your address free of charge, we provide complimentary white glove delivery. With this service, the delivery team will carry your piece into your home and up one flight of stairs*, unwrap, and assemble (when applicable). They will also clean up any packaging when they are done.
*Please note: deliveries including more than one flight of stairs will incur a charge of $25 (plus applicable taxes) per additional flight.
Time of Day
Deliveries can be scheduled Monday through Friday, from 8am until 5pm local time.
Services Offered for an Extra Fee
Saturday deliveries are offered for $100 (plus applicable taxes). Deliveries including more than one flight of stairs will incur a fee of of $25 (plus applicable taxes) per additional flight. Orders that are required to be held at a local distribution center for more than 2 weeks incur a weekly charge of $35 (plus applicable taxes).
Requested within 14 days of delivery
100% merchandise credit or 100% money back. Free return shipping.
To facilitate the process we’d love it if you’d send us pictures of the order to email@example.com. Returns must be picked up promptly; if the item(s) are not returned within two weeks of return confirmation, fees may be incurred.
Requested within 365 days of delivery
The return will incur a 10% return fee. Customer is responsible for $400-shipping fee.
To facilitate the process we’d love it if you’d send us pictures of the order to firstname.lastname@example.org
REORDERS & EXCHANGES
Please note the policies below apply to reorders and exchanges made for personal reasons and do not apply to those made due to operational errors or damages.
We will honor an exchange within 365 days of accepting delivery. Only one exchange permitted per order. Any special discounts or promo codes applied to the original order do not carry over to the item it is exchanged for.
If you do not wish to keep the current item while you reorder and you have initiated your exchange within 14 days of accepting delivery, we will issue the refund once the item is picked up.
If you donate your item to a local charity and provide tax documentation or other validation, we will waive all exchange fees. Proof of donation is required. For more details, please call us at (872) 802-4119.
If you wish to keep the current item while you wait for your reorder and do not wish to participate in the donation program, you will be responsible for a 20% rental fee, not to exceed $400.
Requested within 48 hours of order
Requested after 48 hours of order
We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, we reserve the rights to charge up to a 10% order-modification fee.
When scheduled delivery time is missed
If you are not present at the agreed upon delivery window, you will be charged a fee of $100.
Applicable to the original owner and original delivery address only.
Interior Define guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer’s defects for up to 10 years.
If any damages or manufacturing defects are reported within 14 days of delivery, we will hire a specialist to examine your piece. Upon inspection, our specialist will repair the damaged or defective area at no cost to you. If we are unable to repair the sofa, we will arrange a re-fund or re-order or exchange.
Interior Define is proud to donate selected returned pieces to local charitable organizations at its discretion.
RESTRICTIONS / LIMITATIONS
Shipping Within the 48 Contiguous United States
Our return policy is limited to one return or exchange per household.
Shipping Outside the 48 Contiguous United States
Free shipping and white glove delivery and 365-day returns are available only for orders shipped to the contiguous 48 United States. Learn more.
Throw Pillows & Legs
Throw pillows can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered final sale.
Extra sets of legs are final sale.