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Shipping, Returns, & Exchanges

Our policies: Simple, Transparent, and Fair

Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help — even if you customized the design. We are happy to offer a best-in-class return policy.

Shipping, Returns, & Exchanges

These policies apply to orders placed on or after January 6, 2020. Policies for orders placed between March 15, 2019 and January 6, 2020 opens in new window and policies for orders placed prior to March 15, 2019 opens in new window are also available.

COVID-19 Delivery Updates

For upholstered items, you may opt for an in-home delivery or a boxed delivery at your front door. Currently, in-home deliveries are only available in Chicago, Denver, Houston, Los Angeles, Minneapolis, Philadelphia, Phoenix, and Washington, D.C. If you live outside of these areas, you will receive front door delivery. We require all in-home delivery teams to wear gloves and booties. If our team is unable to wear face masks due to limited availability, we’ll let you know.

All coffee and side tables (unless purchased with an upholstered item), as well as rugs, will be delivered at your front door. Note: because of safety restrictions in Kansas City, New Jersey, San Francisco, and Tampa, our team will not be able to enter lobbies of apartment buildings.

Not ready for delivery? We’ll store your order, free of charge, until May 31 as we continue to monitor shelter in place guidelines. Contact us for more information.

Shipping & Delivery

Returns

We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Shipping fees are non-refundable.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Exchanges

We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one furniture return or exchange is allowed per order. No cancellations on exchanges are allowed. Shipping fees are non-refundable.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Cancellations

Order Modifications

Requested within 72 hours

Free!

Requested outside of 72 hours

We want to make sure your piece(s) are just as you envisioned them — that's why we give you the flexibility to adjust your order. We immediately begin processing your piece(s) upon receiving the order, and any changes during the fulfillment process result in lost time and materials. We ask that you finalize all order modifications within 72 hours of purchase. After 72 hours, there is a 25% order modification fee. Order modifications requested after 30 days will need to be cancelled incurring a 50% cancellation fee.

10 Year Frame Warranty

Applicable to the original owner and original delivery address only.

Interior Define guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer’s defects for up to 10 years. Interior Define also guarantees that the frame of its dining tables will be free from manufacturer’s defects for up to 10 years. This is applicable to the original owner and original delivery address only. This includes structural damages, but not damages from use. Modifications made to the structure by the customer, including installation of third party legs, waives this guarantee.

Damages

We encourage you to inspect your item(s) upon receipt. If you have a concern about quality, we'll work with you to correct it. To report any issues, reach out to support@interiordefine.com within 7 days.

Furniture

We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are handmade to order. See our Care & Construction page for more information.

Rugs

Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.

Restrictions / Limitations

  • Our return policy is limited to one return or exchange per household.
  • Throw pillows can only be purchased with a furniture item and can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered a final sale.
  • Extra sets of legs are final sale.
  • Additional cushions and cushion covers are final sale.
  • Additional parts (legs, cushion covers, sectional connectors, etc) can only be purchased by the original owner of the piece.
  • Discounts/promotions cannot be stacked.
  • Our bed and dining table collections are no longer in production. However, if you have purchased a bed or dining table, the frame and suspension of beds and the frame of dining tables are guaranteed to be free from manufacturer’s defects for up to 10 years after your purchase.