The Living Room Event. 15% off everything. Ends 4/13

We always offer free virtual design advice, even while our Guideshops are closed. Learn more

This is the time to create a space that’s definitively yours.

We’re here to help you customize it.

live chat · video chat · phone

Book a virtual appointment Start a live chat
Type to Search... (press ENTER)

Shipping, Returns, & Exchanges

Our policies: Simple, Transparent, and Fair

Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help — even if you customized the design. We are happy to offer a best-in-class return policy.

Shipping, Returns, & Exchanges

These policies apply to orders placed on or after March 15, 2019. Our previous policies are only applicable to orders placed prior to March 15, 2019.

Shipping & Delivery

Returns

We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Shipping fees are non-refundable.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Exchanges

We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one furniture return or exchange is allowed per order. No cancellations on exchanges are allowed. Shipping fees are non-refundable.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Donation Program

At Interior Define, we're passionate about giving back to our communities and reducing environmental waste. That's why we're proud to offer a donation option for returns and exchanges, providing you with an additional 5% refund on your order. Less impact on the environment, a little more in your pocket — it's a win-win. Please see the Returns or Exchanges sections above for more information regarding fees.

Proof of donation

You must provide a donation receipt from the 501c3 tax-exempt organization of your choosing in order to receive the additional 5% refund. Email your proof of donation receipt to order@interiordefine.com. If you're unable to provide this, please contact us to schedule a pickup of your order to proceed with your return or exchange. (Note: an additional refund will not be granted.)

For an exchange, proof of donation must be provided at least 48 hours prior to the delivery of the new order to receive the additional 5% refund.

In the case of returns (if you choose the donation option), you will not receive your refund until proof of donation is provided. Proof of donation must be provided within 14 days of the return confirmation date provided by Interior Define.

Please contact us at order@interiordefine.com if you have questions.

Cancellations

Order Modifications

Requested within 48 hours

Free!

Requested outside of 48 hours

We want to make sure your piece(s) are just as you envisioned them — that's why we give you the flexibility to adjust your order. We immediately begin processing your piece(s) upon receiving the order, and any changes during the fulfillment process result in lost time and materials. We ask that you finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 5% order modification fee.

10 Year Frame Warranty

Applicable to the original owner and original delivery address only.

Interior Define guarantees that the frame and suspension system of its sofas, chairs, and beds will be free from manufacturer’s defects for up to 10 years. Interior Define also guarantees that the frame of its dining tables will be free from manufacturer’s defects for up to 10 years. This is applicable to the original owner and original delivery address only. This includes structural damages, but not damages from use. Modifications made to the structure by the customer, including installation of third party legs, waives this guarantee.

Damages

We encourage you to inspect your item(s) upon receipt. If you have a concern about quality, we'll work with you to correct it. To report any issues, reach out to order@interiordefine.com within 7 days.

Furniture

We work closely with our supply chain partners to ensure each production run falls within our approved variance range. Minor variances in size and shape may occur, as our products are handmade to order. See our Care & Construction page for more information.

Rugs

Variations in weave, fiber size, color, and overall rug size (up to 5% in length and width) are normal characteristics of handmade rugs and are not considered a manufacturing defect.

Restrictions / Limitations

  • Our return policy is limited to one return or exchange per household.
  • Throw pillows can only be purchased with a furniture item and can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered a final sale.
  • Extra sets of legs are final sale.
  • Additional cushions and cushion covers are final sale.
  • Additional parts (legs, cushion covers, sectional connectors, etc) can only be purchased by the original owner of the piece.
  • Discounts/promotions cannot be stacked.

Previous Return Policy

If you purchased your furniture order before January 6, 2019, our previous return and exchange policies will continue.