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Shipping, Returns, & Exchanges

Our policies: Simple, Transparent, and Fair

Your happiness with your new sofa is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help — even if you customized the design. We are happy to offer a best-in-class return policy.

Shipping, Returns, & Exchanges

These policies apply to orders placed on or after March 15, 2019. Our previous policies are only applicable to orders placed prior to March 15, 2019. These policies apply to orders placed on or after March 15, 2019.

Free Shipping & Delivery

Free White Glove Delivery: Eligibility & Inclusions

In addition to shipping your order to your address free of charge, we provide complimentary white glove delivery for orders containing a sofa, sectional, bed, standard-size chair, petite chair, dining table or set, two or more slipper chairs, or four or more dining chairs. With this service, the delivery team will carry your order into your home and up one flight of stairs*, unwrap, and assemble (when applicable). They will also clean up any packaging when they are done.

*Please note: deliveries including more than one flight of stairs will incur a charge of $25 (plus applicable taxes) per additional flight.

Free Threshold Delivery: Eligibility & Inclusions

In addition to shipping your order to your address free of charge, we provide complimentary threshold delivery for orders of one, two, or three dining chairs or one slipper chair. With this service, the delivery team will carry your order into your home and up one flight of stairs* for you to unwrap and assemble (when applicable). to upgrade from threshold delivery to white glove delivery, you may pay a fee of $50 during checkout. Or, you can add to your order so it includes four dining chairs, two slipper chairs, a sofa, sectional, standard-size chair, petite chair, ottoman, or dining table or set.

*Please note: deliveries including more than one flight of stairs will incur a charge of $25 (plus applicable taxes) per additional flight.

Missed Delivery

If you are not present at the agreed upon the delivery window, you will be charged a fee of $100.

Time of Day

Deliveries can be scheduled Monday through Friday, from 9am until 5pm local time.

Services Offered for an Extra Fee

Saturday deliveries are offered for $100 (plus applicable taxes) in most locations. Deliveries including more than one flight of stairs will incur a fee of $25 (plus applicable taxes) per additional flight. Orders that are required to be held at a local distribution center for more than 2 weeks incur a weekly charge of $35 (plus applicable taxes).

Returns

We recognize that these flexible policies are important for our clients. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Only one return or exchange is allowed per order.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Return requested within 14 days of delivery

We offer flexible returns and will refund the amount paid minus a 15% production fee, which will be deducted from the refunded amount.

To begin the return process, please email pictures of your item to order@interiordefine.com. We will then contact you to discuss your piece and go over the next steps.

We proudly partner with different donation centers across the country to give back to our communities! Because all our orders are custom-made, we don’t resell returned or exchanged pieces to our customer base; instead, you are able to donate directly to one of our partners.

For our donation process, you are able to donate directly through Habitat for Humanity or an accredited donation center and must provide valid proof of donation. Once we have received proof of donation, an additional 5% refund will be applied to your return. Proof of donation must be provided within one week (7 days) of return initiation for the additional 5% refund to be processed.

Only one return or exchange is allowed per order. Return eligibility is determined at the discretion of Interior Define; damaged items cannot be returned.

Please contact us at order@interiordefine.com if you have questions.

Return requested within 100 days of delivery

Returns initiated 14 or more days after the date of delivery will incur a 25% production fee, which will be deducted from the refunded amount. The request must be made within 100 days of the delivery date, return requests outside of 100 days will not be honored.

To begin the return process, please email pictures of your item to order@interiordefine.com. We will then contact you to discuss your piece and go over the next steps.

We proudly partner with different donation centers across the country to give back to our communities! Because all our orders are custom-made, we don’t resell returned or exchanged pieces to our customer base; instead, you are able to donate directly to one of our partners.

For our donation process, you are able to donate directly through Habitat for Humanity or an accredited donation center and must provide valid proof of donation. Once we have received proof of donation, an additional 5% refund will be applied to your return. Proof of donation must be provided within one week (7 days) of return initiation for the additional 5% refund to be processed.

Only one return or exchange is allowed per order. Return eligibility is determined at the discretion of Interior Define; damaged items cannot be returned.

Please contact us at order@interiordefine.com if you have any questions.

Exchanges

We recognize that these flexible policies are important for our clients. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one return or exchange is allowed per order. No cancellations on exchanges are allowed.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Exchange requested within 14 days of delivery

We understand that our customers can change their mind after accepting delivery, which is why we offer flexible exchanges on our orders.

To begin the exchange process, please email pictures of your item to order@interiordefine.com. Your exchange order will be placed with a 10% exchange fee (this fee is based on the price you paid for the item you're exchanging).

We proudly partner with different donation centers across the country to give back to our communities! Because all of our orders are custom-made, we don’t resell returned or exchanged pieces to our customer base; instead, we encourage you to donate directly to one of our partners.

For our donation process, you are able to donate directly through Habitat for Humanity or an accredited donation center and must provide valid proof of donation. Once we have received proof of donation, an additional 5% refund will be applied to your exchange. Proof of donation must be provided to us at order@interiordefine.com at least 48 hours prior to the delivery of your new piece for the additional 5% refund to be processed.

Only one return or exchange is allowed per order. Exchanges are determined at the discretion of Interior Define; damaged items cannot be exchanged. No cancellations on exchanges are allowed. Exchanges are accepted only for a product of similar value within the same category (sofa for sofa, sectional for sectional, chair for chair, etc).

Exchange requested within 100 days of delivery

If you request your exchange after 14 days from the delivery date, a 15% exchange fee (based on the price you paid for the item you are exchanging) will be applied to your new order. The request must be made within 100 days of the delivery date, exchange requests outside of 100 days will not be honored.

To begin the exchange process, please email pictures of your item to order@interiordefine.com. We will then contact you to discuss your piece and go over the next steps.

We proudly partner with different donation centers across the country to give back to our communities! Because all our orders are custom-made, we don’t resell returned or exchanged pieces to our customer base; instead, you are able to donate directly to one of our partners.

For our donation process, you are able to donate directly through Habitat for Humanity or an accredited donation center and must provide valid proof of donation. Once we have received proof of donation, an additional 5% refund will be applied to your exchange. Proof of donation must be provided at least 48 hours prior to the delivery of your new piece for the additional 5% refund to be processed. Please contact us at order@interiordefine.com if you have questions.

Only one return or exchange is allowed per order. Exchanges are determined at the discretion of Interior Define; damaged items cannot be exchanged. No cancellations on exchanges are allowed. Exchanges are accepted only for a product of similar value within the same category (sofa for sofa, sectional for sectional, chair for chair, etc).

Cancellations

Orders are put into production 48 hours after being placed. Order cancellations requested within 48-hours will be refunded in full. Order cancellations requested outside of 48-hours will be refunded in full less a 5% production fee.

Order Modifications

Requested within 48 hours

Free

Requested outside of 48 hours

We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, we reserve the rights to charge up to a 5% order-modification fee.

10 Year Warranty

Applicable to the original owner and original delivery address only.

Interior Define guarantees that the frame and suspension system of its sofas, chairs, and beds will be free from manufacturer’s defects for up to 10 years. Interior Define also guarantees that the frame of its dining tables will be free from manufacturer's defects for up to 10 years. This includes structural damages, but not damages from use. Modifications made to the structure by the customer, including the installation of third-party legs, waives this guarantee.

Damages

If any damages or manufacturing defects are reported within 7 days of delivery, we will hire a specialist to examine your piece. Upon inspection, our specialist will repair the damaged or defective area at no cost to you. If we are unable to repair the sofa, chair, bed or table we will arrange a refund or re-order or exchange.

Donation Program

Interior Define is proud to work with accredited donation locations around the country - sending returned/exchanged items to people and places in need!

Restrictions / Limitations

Shipping Within the 48 Contiguous United States

Our return policy is limited to one return or exchange per household.

Shipping Outside the 48 Contiguous United States

Free shipping and white glove delivery and 100-day returns are available only for orders shipped to the contiguous 48 United States. Learn more.

Throw Pillows & Legs

Throw pillows can only be purchased with the order of a furniture item and can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered a final sale.

Extra sets of legs are final sale.