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COVID-19 Appointment FAQs

Can I schedule a same-day appointment?

We are requiring 48 hour notice in order to schedule an appointment so that we have the appropriate time to receive your health questionnaire, and our design specialists can be prepared to meet with you to have the most meaningful appointment that we can.

I don’t feel comfortable disclosing any health information to you. Can I come for my appointment and wear a mask?

See below.

I don’t want you to take my temperature when I arrive. Can we skip that if I fill out the health questionnaire?

We have enacted both of these measures as safety precautions for both our employees and our customers. Currently, both of these steps are required in order to confirm an in-person appointment. We are only using this information as a preventative measure during the COVID-19 pandemic and will not store or use your information in any way. You can read more on our Privacy Policy page.

If you are uncomfortable providing health information, we also offer virtual appointments with our design specialists via Zoom or FaceTime. Our design specialists have been working with virtual clients since we were founded, and are uniquely equipped to ensure that you are 100% comfortable with your piece, even if you aren’t able to see us in person.

How can I be sure the Guideshop is safe when others are coming in for appointments as well? How are you disinfecting the space?

We are requiring all individuals in the Guideshop to wear a face mask, answer a health questionnaire 48 hours in advance, use a digital thermometer upon arrival, and keep a six feet distance at all times. We will also regularly disinfect commonly touched surfaces. The health and safety of our employees and our clients is our number one priority, which is why we are only allowing a certain number of appointments per day with frequent professional cleaning of the space.

Note that we will not offer beverages or bathroom access during appointments.

Can I bring others with me to the appointment?

Unfortunately, we are only allowing no more than two individuals who live together to attend the same appointment. In order to ensure that our employees and our customers are as safe as possible while in our Guideshop, we will be asking all attendees to complete the health questionnaire. We will be happy to call that individual via Zoom during your appointment so that we can ensure the best possible experience for you.

Is it safe to sit on the furniture?

Yes! Each sitting area will be covered with protective paper so that you can get a feel of our pieces in person. We will replace all paper coverings for each appointment.

Can I bring my kids to the appointment with me?

Normally, we would love for you to bring the whole family to test out our kid- and pet-friendly offerings. Right now, we ask that appointments consist of no more than two adults from the same household in order to maintain a safe environment for everyone. We understand that not everyone is able to make that work, and if that includes you, we are more than happy to set up a Zoom or FaceTime appointment for an in-depth walkthrough of our Guideshop and products.

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Pile on the Pillows

Available in three sizes and 80+ fabrics and leathers, our custom throw pillows let you add color, texture, and—most importantly—comfort to your I/D piece.

How to Order

1. Choose your piece

When you’re ready to add throw pillows, simply click “add to cart.”

2. Add pillows

When prompted, follow the steps to customize size, fabric, and fill.

3. Check out

Review your custom furniture and throw pillow order, check out, and await your perfect piece.

Frequently Asked Questions

What size, fabric, and fill options do you offer in your custom throw pillows?
  • Size: 13” x 21” ($44 for fabric; $79 for leather), 20” x
    20” ($49 for fabric; $89 for leather), or 22” x 22” ($54 for fabric; $99 for leather)
  • Fabrics: 80+ fabrics and leathers
  • Fill: Down blend or Poly fill, our down alternative
Can I order just throw pillows?

Throw pillows cannot be purchased alone, but only in addition to a new sofa, chair, or bed order. Our goal is to offer handcrafted, custom pillows (and furniture) at competitive prices. In order to do this, we ship your pillows with your piece, reducing overall costs.

I purchased an I/D piece in the past—can I get throw pillows now?

Throw pillows can only be added to new orders. Again, this is to reduce shipping costs and keep prices low.

What if I need help choosing?

Our design specialists are at the ready to help you decide.

Call: 872-802-4119

What's your return policy?

Throw pillows can only be purchased with the order of a furniture item and can only be returned if you are also returning a custom sofa, sectional, chair, or bed. Otherwise, throw pillows are considered a final sale. Learn more about returns.

Pillow Talk

Have Questions? We’d love to help.

Live Chat: Offline Now: Online Now 872-802-4119
Two Design Specialists stand outside the Chicago Guideshop